✦ Open to Work

Syed Naqeeb Mohyuddin

✦ Open to Work

Remote STR Operations Manager | Hostaway, Guesty, PriceLabs | US Hours

Hollywood, Florida · 3 yrs in STR · Remote

Hollywood, Florida3 yrs in STRremote

About

I'm a remote short-term rental operations manager with 3+ years running US Airbnb and VRBO portfolios on US Eastern hours. Since September 2024 I've been Operations Manager at Stay Solara, running day-to-day operations for a 3-villa luxury waterfront portfolio in Hollywood, Florida (5+ bedrooms, 16+ guests each). The portfolio holds a 4.9+ guest rating and 95%+ occupancy across all seasons, and first guest replies typically go out within 5 to 10 minutes. Before that, at Sunshine Lux Rentals, I ran operations on Guesty Pro across Airbnb, VRBO and Booking.com, including property launches and acquisition screening. My day covers the full guest journey: messaging, screening and escalations from inquiry to checkout; daily revenue management in PriceLabs, including seasonal minimum-stay rules; scheduling cleaners and turnovers and following up with maintenance vendors; and handling reviews, damage claims and remote monitoring with noise sensors, cameras and smart locks. Before STR, I spent over two years in Amazon marketplace operations at Extreme Commerce, finishing as Product Manager supervising three specialists across sourcing, launches and inventory. That background shows in how I build processes, manage vendors and keep standards consistent. Tools: Hostaway, Guesty Pro, PriceLabs, Turno, ClickUp, Airbnb, VRBO, Booking.com.

Core Skills

Data & ReportingintermediateRevenue ManagementexpertDynamic PricingexpertProperty OperationsexpertGuest ExperienceexpertChannel ManagementexpertOTA OptimizationintermediateTeam LeadershipintermediateHousekeeping ManagementexpertMaintenance CoordinationexpertVendor Management

Experience

Operations Manager

Stay Solara · Hollywood, Florida (Remote)

2024-09 – Present

Run day-to-day operations for a 3-villa luxury waterfront portfolio (5+ bedrooms, 16+ guests each) across Airbnb and VRBO, managed remotely on US Eastern hours. • 4.9+ average guest rating and 95%+ occupancy across all seasons • First guest response typically inside 5 to 10 minutes • Hostaway for channel sync, unified inbox, pricing, cleaning and smart-lock integrations • Run revenue management through PriceLabs with seasonal minimum-stay rules • Screen every inquiry against a defined standard: verified ID, minimum guest age, account age and review history • Party prevention: occupancy and vehicle caps, quiet hours, deposit and eviction terms • Remote monitoring with Ring, Minut, Nest and August smart locks with guest-specific codes • Hire and coordinate cleaners and maintenance vendors, turnover scheduling and escalations • Refunds, cancellations and AirCover damage claims with evidence documentation

Average guest rating: 4.9+Occupancy, all seasons: 95%+

Airbnb Virtual Assistant

Sunshine Lux Rentals · Hollywood, Florida (Remote)

2023-06 – 2024-09

Ran end-to-end operations on an owned short-term rental portfolio, including a 16-guest large-group home with a 6-vehicle cap. • 4.9+ average guest rating and 95%+ occupancy across all seasons • Guesty Pro across Airbnb, VRBO and Booking.com from a single dashboard • Property launches from post-acquisition rehab to first booking: designers, photographers, contractors, listing copy and launch pricing • Tiered discount structure and seasonal minimum-stay policy • Guest screening with HostWizard risk scoring weighting 15+ factors per request • Worked inside a 60-page customer service playbook covering 100+ guest scenarios • Screened 124 candidate acquisition properties with written pass/fail reasoning, as one of three analysts • Cleaner recruitment, rate cards, invoicing and turnovers and inventory through Turno • Revenue reporting, reconciliation, guest payments and damage protection claims