✦ Open to Work
Michael Lewis
✦ Open to WorkFormer STR Manager, Sales & Owner Relations Manager, Housekeeping Manager, and PGA Golf Pro
Pagosa Springs, Colorado · 7 yrs in STR · Remote
About
I'm a hospitality management and operations professional with 18 years of experience leading teams, improving systems, and driving sustainable growth. I spent the past three years as a Short-term Rental Manager, leading short-term rental operations at >90 short-term rental properties located throughout Summit County, CO. I was the only full-time employee supporting the STR department, so I wore most every hat associated with managing operations. During my tenure, cumulative guest ratings increased from 4.6 → 4.8/5.0. Previously, I served as Housekeeping Manager at a company servicing >500 STR's located throughout Summit County, CO. As Housekeeping Manager, I managed >100 housekeepers, inspectors, and laundry technicians and >18,000 departure cleans (during the first year of Covid). After about one year as Housekeeping Manager, I was promoted to Sales and Owner Relations Manager where I owned the end-to-end sales cycle to close and on-board 130 short-term rental properties and served as liaison / chief problem-solver for the company's 500+ homeowner clients. Prior to entering the STR industry, I spent 11 years working at luxury private and public golf facilities. I was a PGA Class A member for about 6 years. While serving as Tournament Director at Arizona’s #1 ranked private golf club, I directed the club's largest ever Member/Guest golf tournament, and among the largest such events in world history, hosting 504 competitors, >1,000 total attendees, and generating $504,000 in entry-fee revenue.
Core Skills
Experience
Short-term Rental Manager
Summit Resort Group · Frisco, CO
2023-11 – 2026-10
Orchestrated all short-term rental operations, as the sole full-time employee, servicing >90 properties located in Summit County, CO, with a focus on improving service quality and promoting long-term, sustainable growth. Managed cross-functional responsibilities spanning: Homeowner Relations | Housekeeping Management | Inventory Control | Guest Services | Maintenance Management | Sales | On-boarding/Off-boarding | Marketing | Revenue Management | Licensing & Government Compliance | Monthly Accounting - Utilized Escapia PMS to manage >3,700 paid guest reservations and >1,500 unpaid owner and owners’ guest stays, totaling >$4.4 million gross rental income - Achieved Airbnb Super Host status for first time in company’s history (meaning 90 properties collectively averaged 4.8/5.0 stars during four consecutive quarters), then indefinitely maintained Super Host status - Implemented PriceLabs pricing software, replacing human-centric, manual dynamic pricing model with an AI-driven, primarily automated approach, leading to estimated annual labor costs savings >$12,000 and increased booking revenue >10% - Introduced Touch Stay electronic guidebooks, replacing physical guidebooks installed at each rental property, streamlining guest communications and reducing annual labor costs by >$1,000 - Converted >60% of portfolio’s properties from guests arriving/departing from office to remote arrival/departure, improving the guest experience and reducing annual labor costs by >$10,000 - Created and distributed a quarterly newsletter to homeowners as an effort to open communication channels and drive client engagement
Sales & Owner Relations Manager
Summit County Mountain Retreats · Keystone, CO
2021-04 – 2023-09
Tools & Software
PMS
Revenue
Guest Comms
Other
Education
Ferris State University
B.S. in Business Administration
Sep 2009 – Dec 2013
Certifications
Class A Member (2014-2019)
Professional Golfers' Association of America · Issued 2014-03