The worlds of hospitality and client operations are my professional "home" because of my love of language, puzzles, and people.
Throughout my career -- whether managing technical implementation at Uber Eats and Lunchbox Technologies, navigating client success with Onboard and Hovr, or serving guest experience within hospitality -- my focus has consistently been on bridging the gap between customer needs and operational excellence. I thrive on translating complex challenges into clear, actionable solutions that bring teams and clients together.
Recently, my passion for systemic problem-solving has naturally evolved into a deep focus on product management and technical operations. I take a hands-on approach to building efficiency and have taken the initiative to construct custom reporting dashboards, automate administrative workflows using Google App Scripts and JSON, and architect comprehensive CRM networks through interconnected Notion databases.
I am a builder and a storyteller at heart. When I am not mapping out operations or writing technical workflows, I apply that same structured creativity to my personal passions. Whether that means drafting personal essays or experimenting with home-mixed cocktails, I love diving into the granular details to create a great experience.
