
✦ Open to Work
Director of Operations | Market Manager | 300+ STRs
Carlsbad, California · 11 yrs in STR · Remote
I build and improve operations for growing businesses, combining strategy, partnerships, vendor management and hands-on execution. At Air Concierge, I progressed from first employee to Chief Operating Officer over 10+ years. I helped build a business that reached 8 US regions, nearly 300 active properties and nearly $15M in peak annual gross booking value. My scope included business development, P&L responsibility, cross-functional teams, technology, vendor performance and owner relationships. Selected results with 200+ properties: • Automated 90%+ of guest messaging through a full-cycle AI implementation, helping maintain response times under 2 minutes • Migrated properties to a new PMS and new Revenue Management in under 2 months through workflow design, training and adoption • Increased cleaning-fee revenue 22% through standardized guest pricing across all properties and tighter vendor pricing and negotiation • Built a 6-person Philippines-based support team to establish 24/7 guest coverage I also personally converted nearly 400 qualified owner leads, owning the relationship from financial analysis and negotiation through onboarding, launch and ongoing performance. Across the business, I supported 1,200+ signed management agreements over time. I served as the primary contact for Airbnb business reviews and helped secure and activate the Marriott Homes & Villas partnership. My distribution experience includes Airbnb, Expedia, Marriott, American Express and other channels. Earlier in my career, I worked in Brazilian institutional financial markets, including brokerage, quantitative trading and risk management. That experience shaped how I evaluate commercial opportunities, manage risk and use financial analysis to make operating decisions. I'm focused on strategy, strategic partnerships, scaled operations and vendor operations roles where I can build clear processes, develop teams and improve business performance. Based in the San Diego area.
Director of Operations & Market Manager
Air Concierge Inc
2015-06 – 2026-01
Managed market growth, supply acquisition, partner relationships, and operations across Southern California and offsite/co-host markets. Contributed to a business spanning eight markets and more than $15M in peak annual gross bookings. • Signed 400+ partner accounts through outbound prospecting, inbound lead conversion, referrals, and real estate relationships, achieving one of the company's highest close rates. Managed the pipeline in HubSpot. • Built San Diego from one listing to 100+ active properties and scaled Los Angeles into our largest revenue-generating territory, exceeding $4M in annual revenue. Supported expansion into Palm Springs, Seattle, and Lake Tahoe. • Carried quarterly acquisition targets and a personal book of approximately 70 partner accounts. Led optimization calls and in-person business reviews, building account plans around revenue goals and property performance. • Maintained 85-90% partner retention and led recovery of high-value, at-risk relationships through tailored resolution plans and more frequent engagement. • Lifted one partner's annual accommodation revenue 29% with booked nights nearly unchanged with strategic revenue management • Primary contact for OTA and partner quarterly business reviews, with distribution experience across Airbnb, Vrbo, Booking.com, and direct channels. Participated in Airbnb pilot programs and helped secure Marriott Homes & Villas and American Express partnerships. • Managed the Hostaway software partnership and implemented Conduit guest communication across 200+ properties, connecting partner needs with technology and operational improvements.
PMS
Revenue
Accounting
Guest Comms
Maintenance
Housekeeping
CRM
Operations
Other
Hult International Business School in San Francisco
MBA in Business Administration
Jul 2014 – Aug 2015
PriceLabs Fundamentals of Revenue Management Certificate
PriceLabs · Issued 2026-01
HostAI/Conduit Certification: Become an AI Support Expert
Conduit AI · Issued 2025-06