Brian Stephenson

Director of Operations (AL & AR)

Vacasa / Avari

2018-10 – 2026-10

● Led the Vacasa/Avari Vacation Rental Operations Teams in Alabama and Arkansas, driving operational excellence across multiple locations ● Successfully navigated over 10 company acquisitions where Vacasa standards and processes were incorporated into existing businesses ● Ensured outstanding service for vacation guests and property owners, resulting in consistently high satisfaction ratings ● Managed Profit and Loss Statements for multiple office / market areas, achieving and surpassing company-established financial goals using analytical skills and motivational team leadership ● Exceeded high customer service values by implementing staff training and performance monitoring ● Championed implementation of new company processes, technology, product cost savings, communications, and staff efficiency, improving operational workflows ● Effectively managed company-owned fleet of vehicles and large laundry processing facility, optimizing resource utilization ● Consistently led the company in overall profitability and financial metrics as well as being a leader in building a consistent team that was grounded in fundamental, sound business practices while at the same time created a culture that pushed the boundaries of technological and change management implementation in vacation rental management

President

SRM – Professional Services and Retail Operations Company

2003-09 – 2018-07

● Created a culture of hard working, knowledgeable, and respectful staff members (50+), elevating customer service standards company-wide ● Generated company sales of services and retail products, expanding offerings to include property management, bookkeeping, cleaning, pool and lawn maintenance, and retail sales ● Operated company-owned commercial laundry facility servicing cleaning for approximately 100 vacation/second home properties and common areas of 20+ condominium properties, increasing operational efficiency ● Managed inventory for company and customer locations (3 company, 20+ customer), achieving year-over-year cost savings through strong inventory controls ● Provided business and construction project management for major waterproofing, catastrophe reconstruction, and modernization projects, delivering substantial savings to customers and generating additional company revenue ● Created and implemented customer operating and reserve budgets, maintaining at or below yearly budget expectations for 95% of operations managed over 14 years ($10,000,000+ yearly budgets covering $300,000,000+ in property) ● Negotiated service contracts, achieving an average savings of approximately 20% over customers' previous pricing ● Innovated as the area's only full-service association management company offering comprehensive in-house operational services