The Clear Creek Group is a well-established luxury vacation rental and property management company based in Jackson Hole, Wyoming, with more than 20 years of operating history. We represent a highly selective portfolio of distinctive homes and serve a discerning clientele who value discretion, responsiveness, and genuine local expertise.
Our team works with well-traveled, appreciative clients and collaborates closely across departments to deliver consistently high-quality experiences. While expectations are high, we are equally thoughtful about balance, clear communication, and treating people with respect. Team members are well supported with leadership that values experience, good judgment, and professionalism.
The Villa Rental Consultant reports to the Villa Rental Supervisor and combines luxury hospitality, consultative sales and disciplined follow-through to turn guest inquiries into successful reservations and lasting relationships.
Day to day, the Consultant responds to prospective guests, asks thoughtful questions to understand their needs, recommends the best-fit homes and experiences, explains pricing and value, and confidently guides qualified opportunities toward a reservation. The role also includes personalized follow-up, outreach to prior guests and inquiries, accurate documentation in company systems, and close collaboration with Concierge and other departments to ensure important guest information is communicated early and accurately.
Success requires warmth, curiosity, responsiveness, commercial awareness and a strong sense of ownership. This is an excellent opportunity for someone who enjoys building relationships, solving problems and helping discerning travelers experience the best of Jackson Hole.
Respond promptly and professionally to assigned guest inquiries across approved communication channels.
Ask thoughtful questions to understand each guest's dates, group composition, budget, interests, preferences and expectations.
Recommend the best-fit homes and experiences, clearly explaining meaningful differences in location, amenities, seasonality, pricing and value.
Guide qualified opportunities through the decision-making process and confidently ask for the reservation when appropriate.
Maintain timely, personalized follow-up until the guest books, declines or the opportunity is reasonably closed.
Reconnect with prior guests and inquiries, cultivate referrals and identify appropriate opportunities for future stays.
Follow homeowner requirements and revenue-management guidelines while protecting pricing discipline and helping guests find the right solution.
Learn relevant guest preferences, celebrations and interests to personalize recommendations and support repeat business.
Collaborate closely with Concierge and other departments, communicating guest information and special requests accurately and promptly.
Remain familiar with available Concierge services and identify appropriate opportunities to enhance each stay.
Maintain accurate and timely records of guest preferences, lead activity, follow-up, tasks, opportunity status and reasons for lost business.
Use Track, Breezeway, CRM, communications, pricing, reporting and approved AI tools proficiently.
Maintain current knowledge of the villa portfolio, Jackson Hole, seasonal considerations and company procedures.
Provide accurate property, payment and reservation information, promptly correcting or escalating anything that appears incomplete, conflicting or outdated.
Take ownership of guest matters through resolution, exercise sound judgment and discretion, and manage multiple priorities without sacrificing accuracy or service quality.
At least three years (3) of experience in luxury hospitality, consultative sales, travel, vacation rentals or another relationship-based client service environment.
Demonstrated experience managing guest or client inquiries from initial contact through purchase, reservation or appropriate closure.
Exceptional written and verbal communication skills, with the ability to communicate professionally and confidently with discerning clients.
Proven ability to understand client needs, recommend appropriate solutions, build relationships and confidently ask for the business.
Strong organizational skills with a demonstrated record of timely follow-up, accurate documentation and dependable execution.
Experience using a CRM, property management system or comparable customer-facing technology platform.
Ability to manage multiple active opportunities and priorities in a performance-oriented environment where responsiveness, conversion, revenue and guest satisfaction are measured.
Sound judgment, discretion, accountability and the ability to collaborate effectively across departments.
Willingness and ability to quickly learn new technology, systems and tools.
Previous experience in luxury vacation rentals or high-end hospitality, particularly serving affluent or highly discerning guests.
Familiarity with Jackson Hole, including its neighborhoods, seasonal activities and guest experience.
Experience using Track, Breezeway or similar vacation rental/property management technology.
Experience with revenue management, dynamic pricing or communicating premium pricing and value to clients.
Familiarity with concierge services and coordinating personalized guest experiences.
Experience conducting proactive outreach to prior guests, prospects or referral sources.
$50,000 - $65,000
Annual incentive compensation opportunity based on individual and company performance
Health, Dental, and Vision insurance
Retirement benefits or accounts
Paid time off such as PTO, sick days, and vacation days
Full-time; Rotating schedule that includes some evening and weekend hours to support guest inquiries and business needs.