Vacation Rental Assistant

Company Overview

Whether you’re a guest searching for the perfect getaway or a property owner looking to maximize your rental income, we’re here to help. At Crashpads, we offer a wide range of vacation rentals in Central Florida, from cozy condos to spacious family villas, each thoughtfully equipped and designed to make your stay unforgettable. Our properties are ideally located to put you close to the magic of Orlando’s world-renowned theme parks, outdoor adventures, and cultural attractions.

For property owners, we provide comprehensive management services tailored to optimize your rental income and guest satisfaction. Our expert team offers revenue management consulting, strategic marketing, and personalized support to help you grow your investment with confidence and ease.

Explore Central Florida with us, and experience a seamless blend of comfort, convenience, and exceptional hospitality.

Position Summary

We're looking for a Vacation Rental Assistant to join our team remotely and help deliver exceptional guest experiences at our Airbnb properties. In this role, you'll be the vital link between our guests, cleaning teams, and vendors, ensuring every reservation runs smoothly from booking to checkout. You'll thrive in a collaborative environment where your organizational skills and proactive approach will help us continuously improve our operations while maintaining the high standards our guests expect.

Responsibilities

• Guest Relations - Communicating with guests, cleaners, and vendors for our Airbnb properties

• Operations - Manage reservations, coordinate and communicate with cleaners/vendors and ensure a smooth booking experience; Daily and weekly administrative tasks

• Optimization - Continuous improvement of systems and processes ("help us get better over time")

• OTA - review, update and monitor listings on various OTA sites to ensure they are up to date, accurate and optimized.

• Guest Experience - write reviews, submit review removals, log damages, submit damage claims

• PMS - Use Hostaway pms (create messages, automations, expand knowledge base)

Qualifications

• 1+ years previous experience with vacation rentals

• English language (read, write and speak)

• Previous experience using pms system

• OTA channel experience

• Organized, self starter, responsible

Compensation & Benefits

Monthly Salary - $450 - $600

Bonus

• Eligible for a monthly performance bonus of up to $100 based on guest satisfaction metrics.

Schedule

• Morning Shift 7am - 3pm

• Evening Shift 2pm-12am