Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests can book a Lodgeur apartment just like they would a hotel—online, in minutes, with instant confirmation. Since 2019, we’ve hosted 15,000+ guests and earned 2,000+ five-star reviews. We’re doubling in size this year and growing our team to support that growth.
We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet.
Provide fast, friendly support via chat, email, SMS, and phone
Troubleshoot check-in issues, payment problems, and apartment access
Flag suspicious activity such as risky bookings or declined payments
Respond to guest reviews and feedback in a professional tone
Escalate complex or urgent issues to management when needed
Pull daily occupancy, ADR, and revenue reports
Maintain rolling dashboards for 7-day and 30-day performance
Track guest satisfaction metrics (reviews, cancellations, refunds)
Compile competitor pricing snapshots
Adjust pricing in our pricing software
Review cleaning checklists and photos to confirm apartments are guest-ready
Log and track maintenance issues in our systems
Monitor inventory of toiletries, linens, and supplies; reorder when needed
Track deliveries and reconcile vendor invoices
Maintain property setup checklists for new units and confirm vendor completion
Assist the General Manager and founders with ad hoc projects
Mews (Property Management System) and ConduitAI (Messaging)
Breezeway (cleaning coordination) and Keycafe (key tracking)
Autohost (guest screening) and Pricelabs (pricing tool)
Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT
Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website
5+ years of professional experience in customer service, hospitality, or operations
Strong English communication skills (written and spoken)
Tech-savvy and quick to learn new tools
Organized, detail-oriented, and consistent with follow-through
Calm under pressure—even when dealing with upset guests
Reliable—your team can count on you to cover your shifts
Looking for a long-term role with a growing company
Experience with AI tools
Spanish language skills
Monthly Salary: $1,000 - 1,300
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week
Provide fast, friendly support via chat, email, SMS, and phone
Troubleshoot check-in issues, payment problems, and apartment access
Flag suspicious activity such as risky bookings or declined payments
Respond to guest reviews and feedback in a professional tone
Escalate complex or urgent issues to management when needed
Pull daily occupancy, ADR, and revenue reports
Maintain rolling dashboards for 7-day and 30-day performance
Track guest satisfaction metrics (reviews, cancellations, refunds)
Compile competitor pricing snapshots
Adjust pricing in our pricing software
Review cleaning checklists and photos to confirm apartments are guest-ready
Log and track maintenance issues in our systems
Monitor inventory of toiletries, linens, and supplies; reorder when needed
Track deliveries and reconcile vendor invoices
Maintain property setup checklists for new units and confirm vendor completion
Assist the General Manager and founders with ad hoc projects
Mews (Property Management System) and ConduitAI (Messaging)
Breezeway (cleaning coordination) and Keycafe (key tracking)
Autohost (guest screening) and Pricelabs (pricing tool)
Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT
Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur’s website
5+ years of professional experience in customer service, hospitality, or operations
Strong English communication skills (written and spoken)
Tech-savvy and quick to learn new tools
Organized, detail-oriented, and consistent with follow-through
Calm under pressure—even when dealing with upset guests
Reliable—your team can count on you to cover your shifts
Looking for a long-term role with a growing company
Experience with AI tools
Spanish language skills