Reservations & Guest Services Agent (Front Desk)

Company Overview

Panhandle Getaways is proud to be recognized as one of the Top 50 Vacation Rental Property Management Companies in the World by Rentals United. Managing over 900 short-term vacation rental properties along the Florida Panhandle, we deliver exceptional guest experiences while maintaining strong relationships with our homeowners. 

What’s Great About Working with Us 

• Stable, locally owned company with strong community roots 

• Manage one of the largest vacation rental portfolios in the area (900+ homes) 

• Competitive pay with growth opportunities & performance raises 

• Full Benefits: Health, dental, and vision insurance 

• Generous 401(k) match 

• Real mentorship from seasoned pros in the vacation rental space 

• A genuinely fun and supportive team that is constantly improving while celebrating the wins 

Position Summary

We are hiring a Front Desk Agent and Reservations Agent to join our guest services team in Panama City Beach. This is a hospitality and hotel style front desk role focused on vacation rentals rather than a traditional hotel property, so experience in short term rentals, hotels, resorts, or resort management is all relevant background.

You will be the first point of contact for guests, both in person and by phone, and you will play a critical part in driving bookings, managing reservations, and delivering a high quality guest experience. You will work in a fast paced environment handling reservation calls, guest inquiries, booking modifications, and issue resolution, while coordinating with internal teams to keep operations running smoothly.

What You'll Do

• Answer inbound reservation calls and respond to guest inquiries promptly and professionally

• Assist guests with booking, modifying, and managing vacation rental reservations

• Provide excellent customer service before, during, and after guest stays

• Resolve guest concerns efficiently while maintaining a calm, professional demeanor

• Process payments and keep reservation records accurate in company reservation and property management systems

• Check out customers purchasing items from front desk and general store areas, handling transactions accurately and efficiently

• Coordinate with housekeeping and maintenance teams to support guest needs

• Maintain strong attention to detail in all guest communications and bookings

• Uphold company policies, procedures, and service standards at all times

Required Qualifications

• High school diploma or equivalent required

• 1+ years of customer service, hotel, hospitality, or reservations experience

• Strong communication and problem solving skills

• Highly organized and detail oriented

• Ability to multitask and perform well in a fast paced, high call volume environment

• Professional, positive, and team oriented attitude

• Ability to handle high call volume and guest interactions with confidence

Preferred Qualifications

• Experience in short term vacation rentals, hotels, or resorts strongly preferred

• Comfortable using reservation systems, property management software (PMS), and payment platforms

Compensation & Benefits

Hourly Salary$16 - $20

Bonus

• Variable EOY Bonus (typically 3%)

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Employee recognition programs

• Workplace perks such as recreation activities, food and coffee, and flexible work schedules