Property Support Coordinator

COMPANY OVERVIEW:

Who We Are

At Red Rock Property Management, we are a locally owned and operated property management company based in the heart of St. George, Utah. Our continued growth is a direct result of our unwavering commitment to core values: integrity, consistency, and exceptional service delivered with genuine care.

Driven by a knowledgeable and dependable team who values precision and reliability, we specialize in managing long-term residential properties with a focus on care and accountability. We prioritize operational clarity and a well-defined system to ensure smooth and effective management.

Our Team

When you join Red Rock, you’re stepping into a cooperative and respectful environment. Every member of our team plays a vital role in our continued success. We work closely with one another and with the clients and communities we serve, creating a superior experience at every touchpoint. 

POSITION SUMMARY:

Are you a hands-on professional who believes in doing things right the first time? Do you take pride in your work, value teamwork, and enjoy the satisfaction of a job well done? If so, you’ll feel right at home in this position.

We are currently looking for a Property Support Coordinator who is meticulous, consistent, and dependable. To be an effective coordinator, you must excel in troubleshooting, de-escalation, and thoughtfully addressing concerns. While experience with in-home conditions is not required, it would be beneficial for supporting tenant needs. A solutions-driven approach and the ability to handle sensitive situations with care are essential for success in this role.

In this role, you will collaborate with tenants, vendors, and property owners to schedule and coordinate maintenance requests, track progress, and ensure each request is addressed with precision and care. Your success will be driven by your ability to maintain a calm and methodical approach, leverage your strong administrative skills, and consistently follow established processes.

If you excel in structured, people-focused, and service-driven environments, this role will be an excellent fit. 

Apply today!

RESPONSIBILITIES:

• Coordinate repairs with tenants, vendors, and owners, maintaining clear communication and exceptional customer service.

• Respond to requests via the software system and text, using email and phone as needed. Ensure consistent follow-through from start to finish.

• Track tasks and deadlines using internal tools to ensure all service items are resolved promptly and thoroughly.

• Prioritize multiple requests with a calm and methodical approach, ensuring that no details are overlooked.

• Collaborate with the team to support shared goals while maintaining individual accountability and responsibility.

• Enter and update data using G Suite (Drive, Docs, Sheets, Calendar) with a strong attention to accuracy.

• Maintain respectful, friendly communication while upholding company policies and service expectations.

QUALIFICATIONS:

• 1-2 years in customer service experience in professional environment

• Outstanding communication and customer service skills. Must be professional, helpful, and patient.

• Strong organizational habits with the ability to manage recurring tasks without error.

• Experience in administrative support or coordination (property management experience is a plus).

• High level of comfort with computers and typing, especially with Google G Suite tools.

• A proactive, team-oriented mindset and willingness to support others.

• Ability to follow established processes and respond to issues with thoughtful problem-solving.

• Consistent work ethic and dependability with a focus on precision, follow-up, and accountability.

COMPENSATION & BENEFITS:

Hourly Wage: $16 - $20 per hour based on experience and achievement

Benefits:

• Paid time off

• Health share

• 401(k) 

• 401(k) matching

• Employee discount

Schedule:  

• Monday through Friday, 8:30 - 5:00 pm

• On-call for Emergency Line 2–3 times annually, with two-week rotations.