Property Manager (Topsail)

Casago Coastal North Carolina

Sneads Ferry, NConsite$50K - $75K/yr

Posted May 28, 2026

Job Description

Company Overview

Carolina Coast Retreats is a locally led vacation rental management company serving the Cape Fear region of coastal North Carolina, including Wilmington, Wrightsville Beach, Carolina Beach, Kure Beach, Surf City, Topsail Beach, North Topsail Beach, and Sneads Ferry. Our portfolio spans oceanfront homes, soundside retreats, pet-friendly rentals, and classic Carolina beach cottages — giving owners and guests a wide range of high-quality options across one of the most desirable stretches of the North Carolina coast.

We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies. That experience is paired with on-the-ground local managers who live in the markets they serve and have the authority to make decisions in real time. We believe vacation rental management is fundamentally a relationship business, and relationships are built locally.

For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.

Carolina Coast Retreats is part of Casago Coastal NC, a family of four coastal North Carolina vacation rental brands operating under the Casago network — North America's largest specialized vacation rental manager.

Position Summary

Carolina Coast Retreats is looking for a full-time Property Manager to join our Sneads Ferry (Topsail Island) team! Core duties include building and maintaining relationships with new and current homeowners and performing general administrative tasks related to the job. An essential function of the Property Manager is to work to ensure any guest and/or home issues have proper steps taken to guarantee guest and owner satisfaction. The Property Manager will interact and communicate with current homeowners by keeping them informed and sustaining and cultivating the relationship. In addition, this individual will need to assist new homeowners with CCR processes, procedures, and standards.

Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.

Key Responsibilities

Homeowner Relationship Management

Serve as the primary point of contact for assigned homeowners
Understand and align to homeowner goals, including revenue expectations
Maintain consistent, proactive communication and satisfaction tracking
Build long-term, trust-based relationships

Property Performance & Oversight

Develop and execute property-specific action plans
Ensure homes meet brand, quality, and operational standards
Maintain working knowledge of property systems (maintenance, utilities, compliance)

Guest Experience & Issue Resolution

Address and resolve guest and homeowner issues before escalation
Partner cross-functionally to ensure seamless stays
Support reservations and customer service needs as required

Onboarding & Portfolio Growth

Assist with onboarding new homeowners, including:
- System setup and data accuracy
- Scheduling photography
- Aligning expectations and standards
Support business development and portfolio growth initiatives

Cross-Functional Coordination

Collaborate with Maintenance, Housekeeping, and Operations teams
Ensure timely follow-up on property needs and service execution
Maintain accurate documentation, reporting, and damage tracking

Brand & Market Expertise

Act as a brand ambassador for Carolina Coast Retreats
Maintain strong knowledge of the local market and share insights with stakeholders

Required Qualifications

High School Diploma or equivalent
Active North Carolina real estate brokers license
1+ years minimum experience in Vacation Rentals / Short Term Rentals
Experience with property management software required; Streamline preferred
Prior experience in customer service with demonstrated desire to delight the clientele
Valid driver's license
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
- Timely and thorough follow-up
- Active listening
- Proactivity
- Adaptability
- Problem solving
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
Commitment to providing outstanding customer service
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
Team player mentality with a willingness to be flexible and open to feedback and continued growth
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season

Compensation & Benefits

Annual Salary

$55,000 - $75,000

Bonus

Annual bonus based on company and personal goals

Benefits

Paid time off such as PTO, sick days, and vacation days
Health, Dental, and Vision insurance
Retirement benefits or accounts
Car allowance

Responsibilities

Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:
Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;
Communicate in a timely manner;
Answer questions and address client relations matters or concerns; and
Develop and maintain quality relationships.
Assist with onboarding new homeowners for property management services, including verifying required information is entered accurately into the system, scheduling photography, etc.
Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.
Assist with reservation and customer service duties as needed
Work to resolve issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
Act as a brand ambassador, promoting all CCR destinations and services to guests and colleagues alike.
Provide a high level of dedicated customer service, regularly interacting and communicating with current homeowners to keep them informed while sustaining and cultivating the relationship.
Obtain and maintain detailed knowledge of the local area passing this information onto the sales team, homeowners and guests as appropriate.
Work directly with the homeowners to ensure they are comfortable with the maintenance and care of the home.
Gain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to code compliance, utility supply, general maintenance, etc.
Maintain updated reports and ensure all information is documented and filed appropriately as well as damage reports collation from housekeepers and inspectors.
Create action plans for homes.
Utilize company software as directed to capture information, communicate effectively with others, and streamline processes.
Set an example of professionalism by work ethic, appearance, teamwork, preparedness, and every other facet to build trust, confidence, and respect from all those you work with.
Contribute to business development efforts as needed and work closely with internal teams to facilitate seamless transition and onboarding of newly assigned properties and homeowners.

Qualifications

High School Diploma or equivalent
Active North Carolina real estate brokers license
Prior experience in customer service with demonstrated desire to delight the clientele
Valid driver's license
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
- Timely and thorough follow-up
- Active listening
- Proactivity
- Adaptability
- Problem solving
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
Commitment to providing outstanding customer service
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
Team player mentality with a willingness to be flexible and open to feedback and continued growth
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season