Property Care Manager

Kiwanda Coastal Properties

Pacific City, ORonsite$25 - $35/hr

Posted July 20, 2026

Job Description

Company Overview

Kiwanda Coastal Properties is a locally owned vacation rental management company based in Pacific City, Oregon. We are proud to be a trusted local choice for homeowners and guests, with a strong focus on home care, hospitality, communication, and follow-through.

We care for coastal homes as if they matter — because they do. Our work helps protect owner investments, create memorable guest experiences, and keep homes clean, safe, beautiful, and ready for the next beach stay.

Our team values being expertly proactive, efficiently reactive, and committed to transparent, detailed, and plentiful communication. We believe in clear accountability, good systems, teamwork, and making the Oregon Coast feel easy and enjoyable for everyone we serve.

We work hard, support each other, and try to keep a sense of humor along the way. Vacation rentals are busy and unpredictable, but we believe the work is better when people feel trusted, appreciated, and part of a team that genuinely cares.

Position Summary

Kiwanda Coastal Properties is seeking a proactive, hands-on Property Care Manager to oversee the maintenance, safety, presentation, and overall care of our coastal vacation rental homes in Pacific City, Oregon.

This is a field-based role for someone who is comfortable both performing basic maintenance and coordinating larger repairs. The right person can walk into a home, notice what needs attention, troubleshoot common household issues, complete practical fixes when appropriate, and determine when a vendor or licensed contractor is needed.

Strong organization, communication, and follow-through are essential. This role requires clear documentation, regular owner and vendor updates, and consistent use of company technology systems to track work orders, photos, approvals, timelines, and completed repairs.

Every day is different, from handling small repairs and urgent guest-facing issues to inspecting homes, coordinating vendors, communicating with homeowners, and recommending improvements that keep properties safe, functional, beautiful, and guest-ready.

Key Responsibilities

Property Ownership & Preventative Care

Regularly inspect vacation homes to identify maintenance concerns, safety issues, presentation opportunities, and guest experience risks before they become problems.
Take ownership of property issues from discovery through resolution.
Seek out work and solve problems proactively rather than waiting to be assigned every task.
Prioritize preventative maintenance, seasonal needs, emergency repairs, and long-term property improvements.
Identify opportunities to improve operational efficiency while protecting homeowner investments.
Foster a culture where issues are identified early, documented thoroughly, and resolved completely.

Hands-On Maintenance & Problem Solving

Personally perform basic maintenance, repairs, adjustments, troubleshooting, and property fixes when appropriate.
Diagnose & solve common household issues involving appliances, plumbing, electrical components, Wi-Fi, televisions, locks, doors, windows, furniture, BBQs, and other home systems.
Determine whether repairs can be completed internally or require outside vendors.
Coordinate repairs and monitor progress until work is completed to company standards.
Prevent minor maintenance concerns from becoming larger guest, homeowner, or operational issues.
Respond calmly and effectively to unexpected property challenges.

Vendor & Project Management

Develop and maintain strong relationships with trusted local vendors, contractors, and service providers.
Schedule repairs, maintenance, inspections, and improvement projects.
Obtain bids, compare repair options, and recommend cost-effective solutions.
Track open projects, owner approvals, timelines, and completion status.
Verify completed work through inspections, photos, and documentation.
Hold vendors accountable for quality, communication, and timeliness.

Homeowner Communication & Property Advising

Build trusted relationships with homeowners through proactive communication and consistent follow-through.
Provide updates, photos, timelines, recommendations, and maintenance summaries.
Recommend improvements that enhance safety, guest satisfaction, operational efficiency, and long-term property value.
Communicate clearly and professionally about repairs, safety concerns, home condition, guest experience risks, and improvement opportunities.
Educate homeowners on preventative maintenance, capital improvements, and guest experience opportunities.
Escalate complex homeowner concerns to the Owner/General Manager or Assistant General Manager when appropriate.

Property Standards & Guest Readiness

Maintain exceptional standards for cleanliness, presentation, safety, organization, and functionality across every property.
Evaluate homes for décor, furnishings, lighting, organization, inventory, outdoor spaces, and overall guest appeal.
Recommend refreshes, replacements, organizational improvements, and aesthetic upgrades that elevate the guest experience.
Coordinate approved improvements from planning through completion.
Collaborate with administration and marketing to update listings, photos, guest guides, and property information following improvements.

Housekeeping, Inspection & Guest-Ready Support

Partner closely with housekeeping, guest services, inspectors, administration, and the Assistant General Manager to ensure homes remain guest-ready.
Resolve issues identified during cleans, inspections, guest stays, or homeowner visits.
Identify recurring maintenance, cleaning, stocking, or staging concerns and implement long-term solutions.
Support deep clean planning and seasonal property readiness.

Safety & Emergency Response

Monitor homes for safety concerns involving structures, furniture, appliances, decks, hot tubs, fireplaces, locks, and other property features.
Coordinate timely correction of safety hazards.
Support storm preparation, freeze prevention, emergency response, and seasonal property maintenance.
Participate in after-hours property support during emergencies, severe weather, holidays, weekends, and peak occupancy periods as needed.

Documentation & Operational Systems

Maintain accurate records of maintenance requests, inspections, vendor updates, owner approvals, work orders, and completed projects.
Ensure all communication is well documented within company systems.
Continuously improve property notes, maintenance tracking, inspection documentation, and operational processes.
Maintain exceptional follow-through from initial discovery through final resolution.

Required Qualifications

Minimum of 2 years of proven hands-on experience maintaining residential homes, vacation rentals, hospitality properties, or similar facilities.
Practical ability to perform basic household maintenance and repairs.
Comfort using common hand tools and basic maintenance equipment.
Self-motivated with the initiative to identify problems, prioritize work, and follow through with minimal supervision.
Strong organizational skills with the ability to manage multiple homes, vendors, projects, and competing priorities simultaneously.
Excellent written and verbal communication skills, with the ability to build trust and communicate professionally with homeowners, vendors, contractors, and team members.
Proven ability to coordinate vendors, monitor project progress, and ensure work is completed on time and to a high standard.
Sound judgment when balancing homeowner expectations, guest experience, safety, quality, urgency, and cost.
Comfortable performing property inspections, documenting findings, taking photos, and traveling regularly between homes throughout the Pacific City, Oregon area.
Proficient with email, mobile technology, property management software, task management systems, and digital documentation tools.
Valid driver's license, reliable transportation, and the ability to travel between local properties throughout the workday.
Available to support occasional evenings, weekends, holidays, severe weather events, and urgent property situations as business needs require.

Preferred Qualifications

Experience in vacation rentals, hospitality maintenance, residential maintenance, property management, construction, handyman services, or home services.
Working knowledge of basic plumbing, appliance troubleshooting, door/window hardware, smart locks, Wi-Fi/TV troubleshooting, decks, BBQs, hot tubs, and coastal home care.
Experience communicating directly with homeowners, clients, vendors, or contractors.
Eye for design, décor, staging, organization, curb appeal, and guest experience.
Experience managing bids, small projects, vendor schedules, or property improvement work.
Familiarity with task and/or property management software, Google Workspace, or similar systems.

Compensation, Benefits, & Schedule

Hourly Salary

$25-$35 per hour

Bonus

Performance-based seasonal bonus tied to company performance.

Benefits

Paid Time Off (PTO) and paid sick leave
Retirement savings plan & pension plan
Healthcare reimbursement benefits (ICHRA)
Flexible scheduling when business needs allow
Team events, recognition, and company-provided snacks and coffee
Professional development opportunities
Relocation Assistance available

Schedule

This is a full-time, field-based position serving vacation rental homes throughout Pacific City and the surrounding area. While most work occurs during regular business hours, flexibility is required during weekends, holidays, peak travel periods, severe weather events, and urgent property situations to ensure homeowners and guests receive exceptional support.

Responsibilities

Proactive Property Ownership

· Regularly visit and evaluate homes to identify issues before guests, owners, or team members have to point them out.

· Seek out problems to solve rather than waiting for assignments.

· Notice maintenance needs, safety concerns, wear and tear, clutter, poor staging, missing items, guest experience risks, and owner investment concerns.

· Create clear next steps and move property issues forward.

· Prioritize urgent, preventative, seasonal, and improvement-related work.

· Help create a culture where property issues are noticed early, documented clearly, and resolved fully.

Maintenance & Troubleshooting

· Triage maintenance issues reported by guests, owners, housekeepers, inspectors, and team members.

· Diagnose basic property issues involving plumbing, appliances, locks, doors, windows, electrical items, Wi-Fi, TVs, BBQs, leaks, furniture, and general home systems.

· Determine whether an issue can be handled in-house or requires a vendor.

· Coordinate timely repairs and follow up until work is fully completed.

· Help prevent small problems from becoming larger guest, owner, or review issues.

Vendor & Project Coordination

· Schedule and coordinate vendors, contractors, maintenance staff, and service providers.

· Obtain bids when needed and help compare repair or replacement options.

· Communicate clearly with vendors about expectations, access, timing, and completion.

· Track open work orders, owner approvals, delays, and project status.

· Verify completed work, request photos or documentation, and close the loop with the appropriate team members.

· Follow up persistently when work is delayed, incomplete, unclear, or not up to standard.

Owner Communication & Property Recommendations

· Communicate professionally and thoughtfully with homeowners regarding maintenance needs, property condition, safety concerns, and recommended improvements.

· Provide clear updates, photos, timelines, options, and follow-through so owners feel informed and confident that their home is being well cared for.

· Make tactful recommendations when items are worn, dated, unsafe, poorly functioning, or becoming a guest experience concern.

· Help owners understand when an issue is urgent, when it is preventative, and when it is an opportunity to improve the home.

· Escalate sensitive owner concerns to the owner/GM or Assistant General Manager when appropriate.

Property Standards & Beautification

· Regularly evaluate homes for condition, presentation, safety, guest experience, and owner value.

· Notice items such as tired bedding, worn rugs, cluttered kitchens, disorganized cabinets, dated décor, unsafe furniture, poor lighting, stained pillows, worn outdoor furniture, missing supplies, or awkward staging.

· Recommend small upgrades, refreshes, décor improvements, furniture replacements, safety improvements, and organization projects.

· Help coordinate approved improvements from recommendation to completion.

· Work with admin on ordering, tracking, and supply needs.

· Work with the systems/media role when photos, listing notes, or guest guidebook updates are needed after improvements.

Housekeeping, Inspection & Guest-Ready Support

· Partner closely with housekeeping, inspectors, guest services, admin, and the Assistant General Manager to resolve property issues.

· Respond to property concerns found during cleans, inspections, guest stays, or owner visits.

· Help identify recurring cleaning, stocking, staging, or maintenance issues that affect guest experience.

· Support deep clean planning and property readiness when physical repairs, improvements, or access coordination are needed.

· Help ensure homes are clean, functional, safe, stocked, and ready for arrivals.

Safety & Compliance

· Monitor homes for safety concerns and needed repairs.

· Identify hazards involving decks, stairs, railings, electrical items, furniture, fireplaces, hot tubs, locks, appliances, and general property condition.

· Coordinate timely correction of safety issues.

· Support storm preparation, freeze prevention, emergency response, and seasonal property care.

24/7 Property Support & Escalation

· Help ensure the company is prepared for urgent property, guest, owner, weather, and after-hours issues.

· Be available for escalation during evenings, weekends, holidays, storms, peak arrival periods, and urgent property situations.

· Support emergency response planning and after-hours property issue follow-up.

· Help make sure urgent property issues are documented, assigned, and followed up on during regular business hours.

· Balance responsiveness with sustainable team coverage and clear boundaries.

Documentation & Systems

· Use company systems to track maintenance issues, work orders, vendor updates, photos, owner approvals, and completion notes.

· Keep communication clear and documented so team members can understand the status of each issue.

· Help improve property notes, inspection follow-up, and recurring maintenance tracking.

· Maintain a high standard of follow-through from first report to final completion.

Property Care Manager

Job Description

Company Overview

Position Summary

Key Responsibilities

Required Qualifications

Preferred Qualifications

Compensation, Benefits, & Schedule

Hourly Salary

Benefits

Responsibilities

Qualifications

Preferred Qualifications

Preferred Qualifications

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Job Details