Gibson Beach Rentals, Inc. is a locally rooted short-term vacation rental management company serving some of the most sought-after destinations along Florida’s Emerald Coast, including Destin, Sandestin, Miramar Beach, and Panama City Beach.
For years, Gibson Beach Rentals has helped guests create memorable beach vacations while providing owners with trusted, professional property management. Our portfolio includes premier vacation homes and condos located in well-known resort communities such as Sandestin Golf & Beach Resort, TOPS’L Beach & Racquet Resort, Silver Shells Beach Resort & Spa, and properties along Old Highway 98.
At Gibson Beach Rentals, hospitality is at the heart of everything we do. We take pride in delivering exceptional guest experiences, maintaining high standards for the properties we manage, and building strong relationships with our owners, guests, and team members.
We are looking for hardworking, dependable, and service-minded individuals who want to be part of a team that values professionalism, communication, accountability, and genuine hospitality. Whether you are assisting guests, supporting owners, maintaining properties, or helping behind the scenes, every role plays an important part in creating a seamless vacation experience.
Joining Gibson Beach Rentals means becoming part of a dedicated team that cares about doing the job right, supporting one another, and representing one of the most respected vacation rental brands on the Emerald Coast.
The Property Care & Homeowner Relations Manager serves as the primary relationship manager for a portfolio of vacation rental properties, acting as a trusted advisor to homeowners while ensuring each property consistently meets Gibson Beach Rentals' standards for quality, presentation, maintenance, and guest readiness.
This role is responsible for building strong homeowner relationships through proactive communication, problem-solving, and operational follow-through. Working closely with Housekeeping, Maintenance, Guest Services, Revenue Management, and Operations, the Property Care & Homeowner Relations Manager helps coordinate property needs, resolve issues, oversee inspections, support property improvement initiatives, and ensure homeowners remain informed and confident in the care of their investment.
Success in this role requires a balance of relationship management and operational execution. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining exceptional communication with homeowners and internal teams. They take ownership of issues, anticipate property needs, and work collaboratively to deliver timely solutions that support both homeowner satisfaction and guest experience.
As a key representative of Gibson Beach Rentals, this individual plays an important role in homeowner retention, property performance, and portfolio growth. This position is more than a property contact. It is a trusted partner to homeowners, an advocate for property quality, and an essential contributor to the long-term success of the company.
At Gibson Beach Rentals, our homeowners trust us with some of their most valuable assets. As Property Care & Homeowner Relations Manager, you will help protect those investments by ensuring properties are maintained to the highest standards while delivering the communication, responsiveness, and attention to detail our homeowners expect.
Your ability to build trust, solve problems, coordinate across departments, and proactively identify opportunities for improvement will directly impact homeowner satisfaction, guest experience, property performance, and the continued growth of our portfolio. Every interaction is an opportunity to strengthen relationships, elevate the quality of our homes, and reinforce the exceptional service Gibson Beach Rentals is known for throughout the Emerald Coast.
Serve as the primary point of contact for assigned homeowners, providing timely, professional communication and support.
Build strong, long-term homeowner relationships through responsiveness, follow-through, and proactive service.
Follow up on homeowner requests, concerns, and open items to ensure timely resolution.
Communicate property updates, maintenance recommendations, guest feedback, and operational insights.
Identify opportunities to improve homeowner satisfaction and strengthen owner retention.
Monitor assigned properties to ensure they are well-maintained, guest-ready, and meeting company standards.
Conduct property inspections and document maintenance needs, housekeeping concerns, and recommended improvements.
Review guest and homeowner feedback to identify recurring issues and opportunities for improvement.
Assist with coordinating repairs, deep cleans, inspections, preventative maintenance, and property improvement projects.
Support the onboarding of new properties into the rental program.
Partner with Housekeeping, Maintenance, Guest Services, Revenue Management, and Operations to address property needs.
Coordinate and follow up on work orders, maintenance requests, and operational concerns.
Maintain accurate records, inspection reports, photos, and homeowner communication notes.
Help resolve guest-impacting property issues quickly and professionally.
Support initiatives that improve property performance, guest satisfaction, and portfolio growth.
1+ years minimum experience in property management, vacation rentals, hospitality, real estate, homeowner relations, account management, or customer service.
Experience communicating professionally with homeowners, clients, guests, or customers.
Demonstrated ability to build and maintain strong professional relationships through communication, responsiveness, and follow-through.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Excellent problem-solving skills and the ability to navigate challenges with professionalism and sound judgment.
Comfortable coordinating with multiple departments and stakeholders to achieve successful outcomes.
Proficiency with technology platforms, property management software, CRM systems, and Microsoft Office or Google Workspace.
Valid driver's license and reliable transportation.
Ability to conduct property inspections and travel throughout the portfolio as needed.
Knowledge of maintenance coordination, property inspections, and vendor management.
Familiarity with the Destin, Miramar Beach, Sandestin, or Panama City Beach markets.
Experience working in a fast-paced hospitality or property management environment.
Unit Growth Bonus
Paid time off such as PTO, sick days, and vacation days
Life insurance
Dental and Vision insurance
Retirement benefits or accounts
Long term and Short term disability insurance
Tuition reimbursement
Wellness programs
Employee recognition programs
Commuting/travel assistance
Flexible, Monday - Friday, 8:30 AM - 5:00 PM, some weekends required.
Responsibilities
Serve as a primary point of contact for assigned homeowners, providing timely, professional, and accurate communication.
Build and maintain strong owner relationships through consistent follow-up, clear communication, and proactive support.
Coordinate with Housekeeping, Maintenance, Guest Services, Revenue Management, and Operations to address owner and property needs.
Monitor assigned properties to help ensure they are clean, well-maintained, guest-ready, and meeting Gibson Beach Rentals’ standards.
Conduct property inspections and document findings, maintenance needs, housekeeping concerns, and owner updates.
Follow up on owner requests, work orders, property concerns, and open items to ensure timely resolution.
Communicate maintenance recommendations, property updates, guest feedback, and operational concerns to homeowners as needed.
Assist with coordinating repairs, replacements, deep cleans, inspections, and property improvement projects.
Review guest and owner feedback to identify recurring property issues or opportunities for improvement.
Help protect the quality, presentation, and long-term value of each property in the rental program.
Maintain accurate notes, records, photos, and documentation related to owner communication and property care.
Support onboarding of new properties by helping ensure homes and condos are properly prepared for the rental program.
Partner with internal teams to help resolve guest-impacting issues quickly and professionally.
Identify opportunities to improve owner satisfaction, guest experience, and overall property performance.
Represent Gibson Beach Rentals with professionalism, accountability, and a service-first mindset.
Experience in property management, vacation rentals, hospitality, real estate, customer service, or homeowner relations.
Experience communicating professionally with clients, homeowners, or guests.
Knowledge of the Destin, Miramar Beach, or Panama City Beach area.
Experience coordinating maintenance, housekeeping, or vendor services.
Familiarity with vacation rental or property management software.
Strong verbal and written communication skills.
Ambitious, well-organized, and able to manage multiple priorities.
Strong attention to detail and follow-through.
Ability to negotiate, problem-solve, and work toward the best possible outcome for homeowners.