Property Care & Owner Relations Manager

Company Overview

Gibson Beach Rentals, Inc. is a locally rooted short-term vacation rental management company serving some of the most sought-after destinations along Florida’s Emerald Coast, including Destin, Sandestin, Miramar Beach, and Panama City Beach.

For years, Gibson Beach Rentals has helped guests create memorable beach vacations while providing owners with trusted, professional property management. Our portfolio includes premier vacation homes and condos located in well-known resort communities such as Sandestin Golf & Beach Resort, TOPS’L Beach & Racquet Resort, Silver Shells Beach Resort & Spa, and properties along Old Highway 98.

At Gibson Beach Rentals, hospitality is at the heart of everything we do. We take pride in delivering exceptional guest experiences, maintaining high standards for the properties we manage, and building strong relationships with our owners, guests, and team members.

We are looking for hardworking, dependable, and service-minded individuals who want to be part of a team that values professionalism, communication, accountability, and genuine hospitality. Whether you are assisting guests, supporting owners, maintaining properties, or helping behind the scenes, every role plays an important part in creating a seamless vacation experience.

Joining Gibson Beach Rentals means becoming part of a dedicated team that cares about doing the job right, supporting one another, and representing one of the most respected vacation rental brands on the Emerald Coast.

Position Summary

The Property Care & Homeowner Relations Manager serves as the primary relationship manager for a portfolio of vacation rental properties, acting as a trusted advisor to homeowners while ensuring each property consistently meets Gibson Beach Rentals' standards for quality, presentation, maintenance, and guest readiness.

This role is responsible for building strong homeowner relationships through proactive communication, problem-solving, and operational follow-through. Working closely with Housekeeping, Maintenance, Guest Services, Revenue Management, and Operations, the Property Care & Homeowner Relations Manager helps coordinate property needs, resolve issues, oversee inspections, support property improvement initiatives, and ensure homeowners remain informed and confident in the care of their investment.

Success in this role requires a balance of relationship management and operational execution. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining exceptional communication with homeowners and internal teams. They take ownership of issues, anticipate property needs, and work collaboratively to deliver timely solutions that support both homeowner satisfaction and guest experience.

As a key representative of Gibson Beach Rentals, this individual plays an important role in homeowner retention, property performance, and portfolio growth. This position is more than a property contact. It is a trusted partner to homeowners, an advocate for property quality, and an essential contributor to the long-term success of the company.

Why This Role Matters

At Gibson Beach Rentals, our homeowners trust us with some of their most valuable assets. As Property Care & Homeowner Relations Manager, you will help protect those investments by ensuring properties are maintained to the highest standards while delivering the communication, responsiveness, and attention to detail our homeowners expect.

Your ability to build trust, solve problems, coordinate across departments, and proactively identify opportunities for improvement will directly impact homeowner satisfaction, guest experience, property performance, and the continued growth of our portfolio. Every interaction is an opportunity to strengthen relationships, elevate the quality of our homes, and reinforce the exceptional service Gibson Beach Rentals is known for throughout the Emerald Coast.

Key Responsibilities

Homeowner Relations

• Serve as the primary point of contact for assigned homeowners, providing timely, professional communication and support.

• Build strong, long-term homeowner relationships through responsiveness, follow-through, and proactive service.

• Follow up on homeowner requests, concerns, and open items to ensure timely resolution.

• Communicate property updates, maintenance recommendations, guest feedback, and operational insights.

• Identify opportunities to improve homeowner satisfaction and strengthen owner retention.

Property Care & Quality Assurance

• Monitor assigned properties to ensure they are well-maintained, guest-ready, and meeting company standards.

• Conduct property inspections and document maintenance needs, housekeeping concerns, and recommended improvements.

• Review guest and homeowner feedback to identify recurring issues and opportunities for improvement.

• Assist with coordinating repairs, deep cleans, inspections, preventative maintenance, and property improvement projects.

• Support the onboarding of new properties into the rental program.

Operational Coordination

• Partner with Housekeeping, Maintenance, Guest Services, Revenue Management, and Operations to address property needs.

• Coordinate and follow up on work orders, maintenance requests, and operational concerns.

• Maintain accurate records, inspection reports, photos, and homeowner communication notes.

• Help resolve guest-impacting property issues quickly and professionally.

• Support initiatives that improve property performance, guest satisfaction, and portfolio growth.

Required Qualifications

• 1+ years minimum experience in property management, vacation rentals, hospitality, real estate, homeowner relations, account management, or customer service.

• Experience communicating professionally with homeowners, clients, guests, or customers.

• Demonstrated ability to build and maintain strong professional relationships through communication, responsiveness, and follow-through.

• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.

• Excellent problem-solving skills and the ability to navigate challenges with professionalism and sound judgment.

• Comfortable coordinating with multiple departments and stakeholders to achieve successful outcomes.

• Proficiency with technology platforms, property management software, CRM systems, and Microsoft Office or Google Workspace.

• Valid driver's license and reliable transportation.

• Ability to conduct property inspections and travel throughout the portfolio as needed.

Preferred Qualifications

• Knowledge of maintenance coordination, property inspections, and vendor management.

• Familiarity with the Destin, Miramar Beach, Sandestin, or Panama City Beach markets.

• Experience working in a fast-paced hospitality or property management environment.

Compensation, Benefits, & Schedule

Annual Salary $48,000 - $58,000

Bonus

• Unit Growth Bonus

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Life insurance

• Dental and Vision insurance

• Retirement benefits or accounts

• Long term and Short term disability insurance

• Tuition reimbursement

• Wellness programs

• Employee recognition programs

• Commuting/travel assistance

Schedule

• Flexible, Monday - Friday, 8:30 AM - 5:00 PM, some weekends required.