Owner Services Specialist

Company Overview

Cape & Coast Premier Properties offers the most extensive collection of luxury beach homes along the Forgotten Coast, from Cape San Blas to St. George Island and Mexico Beach. Focusing on beachfront and private pool properties, we provide world-class guest experiences with upscale amenities, concierge offerings, and white-glove service. 

Company values we live by are: 

• We believe the best vacations take place in strong local communities

• We always aim to create growth and opportunity for our team 

• We measure success on the happiness of our guests, team, and the community in which we serve 

We are part of the Forgotten Coast Hospitality family, a preeminent hospitality group along the Northwest Florida Panhandle. We are committed to preserving, rehabilitating, and promoting the special treasures and natural splendor of the Forgotten Coast.

Position Summary

The Owner Services Specialist serves as a primary point of contact for our homeowners, providing exceptional service and support throughout their partnership with our company. This role requires strong communication skills, attention to detail, and a collaborative mindset. The Owner Services Specialist will assist both new and existing homeowners with questions related to their property, monthly statements, guest updates, and general information about the area.

You will work closely with the Reservations, Maintenance, Guest Services, and Housekeeping teams to ensure that each homeowner is informed and confident that their property is being well cared for.

Key Responsibilities

• Serve as the first point of contact for homeowner inquiries via phone, email, and text, ensuring timely, professional, and courteous responses.

• Provide knowledgeable assistance regarding property details, statements, maintenance issues, and company policies.

• Support the Owner Services Manager with reporting, data entry, and updates to HOA rules and regulations.

• Act as liaison between homeowners and internal departments, including Reservations, Maintenance, Guest Services, and Housekeeping.

• Create and manage service or maintenance tasks in company software as needed in response to homeowner or guest concerns.

• Review monthly owner statements for accuracy, identifying potential issues such as billing errors or unusually high utility charges.

• Assist homeowners with property-related projects such as installations, remodels, deliveries, and special requests.

• Partner with the Business Development team to assist with onboarding new properties and ensuring a smooth transition into company management.

• Maintain a thorough understanding of company rental inventory, policies, and procedures, as well as local community resources.

• Utilize Microsoft Excel, Outlook, and other internal software systems effectively to complete daily tasks.

• Perform additional responsibilities as assigned to support the Owner Services department and overall company operations.

Qualifications

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Proficient in Microsoft Office (Excel and Outlook) and able to learn new software systems quickly.

• Ability to multitask in a fast-paced environment while maintaining a positive and professional demeanor.

• Previous experience in property management, hospitality, or customer service preferred.

Compensation & Benefits

Hourly Pay Range: $18 - $21 based on experience

Benefits:

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Life insurance

• Dental insurance

• Vision insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Long term disability insurance

• Short term disability insurance

Job Type: Full time, Remote