Company Overview

Arrived is a premier vacation rental management company dedicated to creating exceptional guest experiences and building strong, lasting relationships with homeowners and guests. We bring together operational excellence, high quality service, and a passion for hospitality across some of the most beautiful areas of Oregon. At our core, we’re driven by performance, culture, and a deep commitment to both our guests and our team.

Position Summary

We're looking for a dedicated Owner Services Administrator to join our team in Bend, OR. In this role, you'll be the trusted liaison between our homeowners and internal teams, ensuring every owner feels heard, supported, and confident in their partnership with us. You'll manage daily communication, coordinate property needs, and help maintain the kind of seamless, personalized service that strengthens long-term relationships. If you're naturally organized, enjoy problem-solving, and thrive in a collaborative environment where attention to detail and care for people go hand in hand, this is a great opportunity to make a meaningful impact.

Key Responsibilities

• Serve as a point of contact for homeowner daily questions, requests, and follow-up needs

• Track, document, and manage owner communication, requests, and service updates within Streamline

• Create, assign, and monitor daily work orders to support owner and property needs

• Coordinate with Operations, Accounting, Revenue, and Guest Services teams to resolve homeowner concerns quickly and professionally

• Coordinate maintenance, housekeeping, property improvements, and vendor scheduling requested by owners

• Support new homeowner onboarding and property setup through completion

• Maintain accurate homeowner records, home notes, documentation, and account details

• Assist in proactive outreach to strengthen homeowner satisfaction, retention, and trust

• Help support special projects, portfolio transitions, and process improvements as needed

Required Qualifications

• 2+ years of experience in customer service, hospitality, property management, or account coordination

• Strong written and verbal communication skills with a professional and warm approach

• Exceptional organizational skills with the ability to manage multiple priorities at once

• Detail-oriented with strong follow-through and problem-solving abilities

• Experience working within property management systems preferred

• Ability to maintain confidentiality, professionalism, and discretion

• Comfortable collaborating across multiple departments in a fast-paced environment

Compensation, Benefits, & Schedule

Hourly Salary $24 - $26

Benefits

• Paid time off such as PTO and sick days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Wellness programs

Schedule

• Full time; Monday - Friday, 8am - 5 pm