Owner Relations Manager

COMPANY OVERVIEW

At Great Ocean Condos & Homes, we’re dedicated to creating unforgettable coastal experiences. Since 2008, we’ve been committed to transforming ordinary trips into extraordinary memories. With a portfolio of over 300 properties along Florida’s East Coast, we combine the charm of beachfront living with the comforts of home, ensuring our guests enjoy every moment of their stay.

Our company thrives on innovation, service excellence, and a passion for hospitality. Whether it’s offering seamless booking experiences, maintaining pristine properties, or surprising guests with thoughtful touches, we’re all about the details that make a difference. 

Why should you consider joining us? We offer competitive salaries and benefits and the opportunity to grow professionally. Plus, you'll be part of a supportive team who are passionate about delivering the best guest experience. 

If you’re ready to join a brand that takes pride in delivering smiles with every stay, we’d love to welcome you to our team.

POSITION SUMMARY

As an Owner Relations Manager at Great Ocean Condos, you will play a crucial role in fostering strong relationships with property owners, ensuring their satisfaction and long-term retention. Your exceptional organizational skills and attention to detail will be instrumental in delivering prompt, personalized service to our valued clients. With a cheerful presence and excellent communication skills you will thrive in this dynamic role, working independently and collaboratively to prioritize tasks and achieve company goals.

RESPONSIBILITIES

• Build relationships with our property owners, acting as the main point of contact for our current property owners

• Communicate effectively both within the company and with clients, ensuring prompt service

• Maintain owner Property Records and discuss marketing, amenity suggestions and changes with owners

• Recommending and applying Dynamic Pricing for increases/decreases and update property management software and web services as needed

• Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client databas

• Handle owner accounting and reporting at month end

QUALIFICATIONS

• Minimum of 2 years of experience in hotel, vacation rental, or property management, with a strong understanding of guest and owner relations.

• Some college coursework in business, hospitality management, or a related field preferred.

• Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.

• Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.

• Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.

• Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.

• Strong ability to manage multiple accounts, track owner concerns, and follow up on outstanding issues in a timely manner.A cheerful presence and great people skills.

• Posses strong oral and written communication skills.

• Be a self-starter who can work independently or as part of a team.

• Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products

COMPENSATION & BENEFITS

Annual Salary

$45,000 - $55,000 Salary

Bonus

Annual Bonus $2000 - $8000 based off Great Ocean Condos achieving key business results (NOI results, Unit growth and Guest review scores).

Benefits

• Paid time off

• Health insurance

• Life insurance

• 401k match

• Healthcare spending accounts such as HSAs, FSAs

• Long term disability insurance

• Short term disability insurance

Schedule

Full time, 5 days a week with weekends required, have a flexible schedule and be available to work weekends and evenings as needed

Overtime is available depending on business needs