Owner Relations Manager

Company Overview

Avada Properties is a leading short-term rental management company dedicated to delivering exceptional guest experiences while maximizing returns for property owners. We manage a portfolio of vacation rentals and pride ourselves on professionalism, responsiveness, and operational excellence.

• Small business feeling with empowered employees and autonomy with the backdrop of large-scale business tools and technology.

• Provides a fast-paced environment where in an individuals can make a meaningful impact, grow their skills quickly, and see the direct results of their contributions.

Position Summary

The Owner Relations Manager serves as the primary contact for a portfolio of homeowners, acting as both a trusted advisor and a performance advocate for each property.

This role is responsible for homeowner retention, portfolio health, and long-term relationship growth. Owner Relations Managers take ownership of a portfolio of 75–120 homes and are accountable for delivering a high-quality homeowner experience while supporting overall property performance.

The Owner Relations Manager works in close partnership with the Operations team, Revenue Management team, Maintenance team, and Business Development team to ensure each home is positioned for success. This role requires balancing homeowner preferences with company standards, revenue goals, and operational needs.

This is a fast-paced, relationship-driven role suited for individuals who enjoy problem-solving, communication, and taking ownership of outcomes.

Key Responsibilities

Portfolio Ownership and Strategy

• Manage a portfolio of 75–120 homes

• Serve as the primary point of contact and advocate for assigned homeowners

• Proactively advise homeowners on performance opportunities and best practices

• Support long-term relationship growth and homeowner retention

• Identify potential retention risks early and escalate when appropriate

Homeowner Relationship Management

• Communicate with homeowners by phone, email, text message, and in-person meetings

• Build strong rapport and long-term trust with homeowners

• Handle sensitive conversations with professionalism and empathy

• De-escalate concerns and resolve issues proactively

• Set clear and realistic expectations while maintaining homeowner confidence

Onboarding and Property Support

• Manage all aspects of new homeowner and new property onboarding

• Attend new property inspections when needed

• Ensure accurate property records and documentation

• Support homeowners through the onboarding and transition process

Revenue and Performance Partnership

• Work in partnership with the Revenue Management team on pricing, stay restrictions, and performance strategies

• Help homeowners understand revenue trends and opportunities

• Balance homeowner preferences with company performance standards

• Encourage adoption of best practices that support strong results

Team Collaboration

• Work collaboratively with internal teams to support homeowner success

• Partner with Operations and Maintenance teams to address property needs

• Share important property information clearly and promptly

• Support resolution of property or guest-related concerns in partnership with internal teams

Performance Goals

• Maintain a homeowner retention rate of 93 percent or higher, with a goal of 95 percent or higher

• Respond to homeowner requests within two business hours

• Maintain consistent communication and engagement with homeowners

• Contribute to overall portfolio growth and long-term homeowner loyalty

• Support company mission, values, and service standards

Required Qualifications

• Availability to work weekends and holidays as needed

• Reliable transportation

• Strong written and verbal communication skills

• Ability to manage multiple priorities

• Comfortable using technology and multiple internal systems

Who Thrives in This Role

This role is ideal for someone who:

• Enjoys relationship management and problem-solving

• Can manage multiple priorities in a fast-paced environment

• Is comfortable having performance-based conversations

• Takes ownership and follows through

• Is organized and detail-oriented

• Communicates clearly and professionally

• Remains calm under pressure

• Values process, accountability, and teamwork

Compensation, Benefits, & Schedule

Annual Salary

$60,000 -$75,000

Bonus

• Quarterly bonus with an annual target amount of $4,000 and upside of$7,500

• Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule

• M-F: 8AM-4:30PM