Owner Relations Manager - Confidential

Awayday S FL - Stay Better Vacations

Fernandina Beach, FLonsite$0K - $0K/yr

Posted May 28, 2026

Job Description

COMPANY OVERVIEW

Since 2018, we’ve focused on turning everyday trips into memorable coastal getaways. We are dedicated to creating exceptional experiences along Florida’s Northeast Coast, blending the ease of beachfront living with the comforts and consistency guests expect from a well-managed home. Every stay is designed to feel welcoming, thoughtful, and effortlessly enjoyable.

Our team is driven by service excellence, attention to detail, and a genuine love for hospitality. From seamless booking and well-maintained homes to small touches that elevate the guest experience, we believe the details matter. We offer competitive compensation, benefits, and opportunities for professional growth, all within a collaborative and supportive team environment. If you’re looking to be part of a company that values quality, teamwork, and creating great experiences, we’d love to have you join us.

POSITION SUMMARY

As the Owner Relations Manager you’ll be the primary point of contact for our property owners—building lasting relationships, earning their trust, and ensuring they feel supported at every step. Your proven ability to maintain long-term owner satisfaction and retention will be essential, along with your strong communication skills that allow you to craft clear, professional emails, handle phone inquiries, and provide timely, thoughtful follow-ups.

We’re looking for a highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments. You should be comfortable managing multiple accounts, tracking owner concerns, and following up on outstanding issues promptly. A cheerful presence and strong people skills are a must, as is your commitment to delivering an exceptional experience for every owner in our portfolio.

RESPONSIBILITIES

Build relationships with our property owners to ensure owner retention
Communicate effectively both within the company and with clients, ensuring prompt service
Oversee multiple accounts and handle multiple owner Property Records
Respond to owner inquiries and concerns with professionalism and urgency, providing clear updates and proactive solutions
Coordinate with internal teams to ensure owner preferences and property standards are consistently met
Review and update property performance data to support transparency and inform owner communications

QUALIFICATIONS

Minimum of 2 years of experience in managerial roles including: talent development, fostering relationships & driving for improved results.
Some college coursework in business, hospitality management, or a related field preferred.
Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
Posses strong oral and written communication skills.
Be a self-starter who can work independently or as part of a team.
Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products
Must live within 25 miles of Amelia Island

COMPENSATION & BENEFITS

Annual Salary

$60,000 - $80,000 per year

Bonus

$5,000 - $15,000 based on key business metrics

Benefits

Paid time off
Health insurance
Life insurance
401k match
Healthcare spending accounts such as HSAs, FSAs
Long term disability insurance
Short term disability insurance

Schedule

Full Time, with the ability to work weekends and holidays when necessary

Responsibilities

As an Owner Relations Manager at Stay Better Vacations, you will play a crucial role in fostering strong relationships with property owners, ensuring their satisfaction and long-term retention. Your exceptional organizational skills and attention to detail will be instrumental in delivering prompt, personalized service to our valued clients. With a cheerful presence and excellent communication skills you will thrive in this dynamic role, working independently and collaboratively to prioritize tasks and achieve company goals.

Build relationships with our property owners to ensure owner retention
Communicate effectively both within the company and with clients, ensuring prompt service
Maintain owner Property Records
Have very strong organizational skills and keen attention to detail!
Be able to establish priorities and manage workload.

Qualifications

Minimum of 2 years of experience in managerial roles including: talent development, fostering relationships & driving for improved results.
Some college coursework in business, hospitality management, or a related field preferred.
Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.
Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.
Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.
Strong ability to manage multiple accounts, track owner concerns, and follow up on outstanding issues in a timely manner. A cheerful presence and great people skills.
Posses strong oral and written communication skills.
Be a self-starter who can work independently or as part of a team.
Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products
Must live within 25 miles of Amelia Island