Operations Summer Intern

Company Overview

Ocean City Vacation Homes is a locally owned vacation rental management company based in Ocean City, Maryland, founded by Zachary (CEO) and Alex (COO). Built on a passion for hospitality and a deep connection to the local community, the company focuses on delivering elevated coastal stays through carefully selected homes, modern amenities, and attentive service.

With a growing portfolio of high-quality properties, Ocean City Vacation Homes combines local expertise with a hands-on approach to property care and guest experience. The team takes pride in maintaining beautiful homes, supporting property owners, and creating memorable vacations for guests year-round.

Position Summary

We're seeking a motivated and hands-on Operations Summer Intern to join our team in Ocean City, MD for the peak summer season. This is more than a traditional internship, it’s an opportunity to step directly into the fast-paced world of vacation rental operations and learn what it takes to run a high-performing hospitality business from the inside out.

In this role, you’ll work side-by-side with our operations, guest services, and property management teams, gaining real-world experience supporting guests, coordinating property readiness, and solving day-to-day challenges as they arise. You won’t be sitting on the sidelines, you’ll be trusted to contribute, take ownership, and make a meaningful impact during one of the busiest times of the year.

We’re looking for someone who is humble, reliable, and eager to learn. Someone who shows up ready to help, asks questions, and takes pride in doing things the right way. If you’re the type of person who enjoys being part of a team, thrives in a dynamic environment, and wants to grow into a long-term role in operations or hospitality, this is a unique opportunity to build a strong foundation and potentially grow with us beyond the summer.

Responsibilities

• Guest Support

  • Respond to guest inquiries before and during their stay

  • Resolve guest issues (Wi-Fi problems, maintenance issues, etc.)

  • Handle booking questions, and adjust reservations as needed

• Scheduling & Coordination

  • Coordinate maintenance or repairs at properties

  • Ensure properties are ready for upcoming guests

• Property Inspections

  • Check that homes are clean and properly set up

  • Report damages or missing items

  • May require minor housekeeping work to be done

• Owner Communication

  • Update property owners about bookings, issues, or maintenance

  • Help coordinate improvements or repairs with owners

  • Maintain Communication

• Listing & Booking Management

  • Manage listings on platforms like Airbnb, Vrbo, or the company's website

  • Monitor reservations and occupancy

• Administrative Tasks

  • Track operational reports (cleaning schedules, maintenance logs)

  • Process guest feedback or reviews

  • Help improve operational processes

Required Qualifications

• Rising Junior, Senior, or recent Graduate of a 4 year university

• Communication skills

• High school diploma

• Problem solving

• Microsoft 365

• GPA: 3.3 or above

• 1+ year of work experience or previous summer internship

Compensation & Benefits

Hourly Salary - $17-$20

Schedule

Must be willing to work weekends in season.