Operations Specialist (Surf City)

Company Overview

Carolina Coast Retreats is a locally led vacation rental management company serving the Cape Fear region of coastal North Carolina, including Wilmington, Wrightsville Beach, Carolina Beach, Kure Beach, Surf City, Topsail Beach, North Topsail Beach, and Sneads Ferry. Our portfolio spans oceanfront homes, soundside retreats, pet-friendly rentals, and classic Carolina beach cottages — giving owners and guests a wide range of high-quality options across one of the most desirable stretches of the North Carolina coast.

We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies. That experience is paired with on-the-ground local managers who live in the markets they serve and have the authority to make decisions in real time. We believe vacation rental management is fundamentally a relationship business, and relationships are built locally.

For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.

Carolina Coast Retreats is part of Casago Coastal NC, a family of four coastal North Carolina vacation rental brands operating under the Casago network — North America's largest specialized vacation rental manager.

Position Summary

We are seeking a dedicated Operations Specialist to serve as the backbone of our daily operations at Carolina Coast Retreats. In this role, you'll be the vital connection between our guests, homeowners, vendors, and internal teams, ensuring seamless communication and coordination across all aspects of our vacation rental properties.

This position is perfect for someone who thrives on helping others succeed, takes pride in keeping operations running smoothly, and finds satisfaction in supporting a collaborative team environment. You'll play a key role in maintaining the high standards our guests expect while fostering positive relationships with everyone you interact with throughout the day.

Key Responsibilities

• Respond promptly to calls, emails, and messages from guests, homeowners, vendors, and team members.

• Create, review, update, bill, and close work orders.

• Dispatch maintenance technicians, vendors, and runners with clear instructions.

• Assist with office organization, stocking, and ordering supplies.

• Conduct property inspections before guest arrivals.

• Coordinate with housekeeping, pool/spa, and maintenance teams to keep operations on schedule.

• Support other areas of the business as needed, including emergency on-call rotation.

Required Qualifications

• 1+ years minimum experience in vacation rentals, property management, or hospitality

• Familiarity with property management or reservation systems

• Strong organizational and time-management skills

• Excellent written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Customer service experience

• Comfortable coordinating with multiple vendors and team members

• Basic computer skills and ability to learn property management systems

• Reliable transportation for property visits and field support

• Flexibility and willingness to adapt to changing priorities, including urgent or last-minute needs

Compensation, Benefits, & Schedule

Hourly Rate

$18 - $19

Benefits

• Health, Dental, and Vision insurance

• Paid time off such as PTO, sick days, and vacation days