Operations Manager

Element Vacation Homes

Kissimmee, FLonsite$55K - $65K/yr

Posted May 28, 2026

Job Description

DESCRIPTION

COMPANY OVERVIEW

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:

> End-to-End Operations: Manage property readiness, guest satisfaction, and brand standards across all operations departments

> Leadership & Team Building: Guide, train, and motivate a cross-functional team to deliver excellence every day

> Elevated Experiences: Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES

Some of what you’ll be doing:

Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
Accurately report/log key information and actively engage with online feedback
Participate in after-hours management duties and attend scheduled meetings
Tackle additional projects as requested

QUALIFICATIONS

Progressive experience in vacation rental or hotel operations
Proven leadership with strong time management, communication, and organizational skills
Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
Team player, we all wear many hats
Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
Meticulous attention to detail
Basic maintenance abilities
Reliable transportation & flexible schedule – weekends & holidays required
Ability to lift up to 50 lbs.

COMPENSATION & BENEFITS

Annual Salary: $65,000 - $75,000 based on experience

Benefits & Perks:

What you get

Competitive salary
Generous time off policy – after all, we’re in the vacation business!

Additional Perks

Casual Dress
Mac Workstation
Happy Hour
Company Vehicle
Paid Day Off On Your Birthday For Quarterly Volunteer Work
Universal Annual Pass
Fun Work Environment

Responsibilities

Some of what you’ll be doing

• Master and uphold brand standards while keeping the team informed on products, services, policies, procedures, and local area knowledge

• Monitor and manage guest reviews and feedback to ensure a strong reputation, analyze guest satisfaction metrics, and make recommendations to improve service

• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay

• Oversee onboarding of new properties, including staging, deliveries, and initial punch list tasks, while maintaining showcase-ready properties from staging to electronic functionality

• Liaise with the Operations and Reservations Managers to ensure seamless coordination and communication across departments

• Represent Element Vacation Homes at networking events, conferences, and sales opportunities, as well as in media, film, and social media appearances

• Build and maintain vendor & partner relationships to improve guest experiences and operational efficiencies

• Support the Operations Manager with field workload, including pre-arrival and post-departure inspections to uphold quality standards.

• Assist with emergency situations, handling issues swiftly and professionally to ensure guest satisfaction

• Participate in after-hours management duties and scheduled meetings as needed

• Take on additional projects as requested to support business growth and guest service excellence

Qualifications

What you need

• Problem solver & out-of-the-box thinker – no excuses, just solutions

• Team player – we all wear many hats in a startup

• Strong time management, communication, & organization skills

• Exceptional people skills – build real connections

• Work independently under pressure – prioritize, stay focused, and move fast

• Meticulous attention to detail

• Basic maintenance skills – troubleshoot minor issues when needed

• Vacation rental/hotel experience (preferred) – industry knowledge is a plus

• Reliable transportation & flexible schedule – weekends & holidays required

• Ability to lift up to 50 lbs. – some physical work involved