As the Operations and Communications Coordinator, you will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly.
This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment.
You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems.
Manage all guest communication, including inquiries, issues, and reservation adjustments
Respond quickly and professionally to guest concerns and questions
Coordinate solutions to minimize complaints and refunds
Ensure cleanings are completed on time prior to guest arrival
Monitor cleaning completion and quality in Breezeway
Confirm cleaners accept tasks and arrive as scheduled
Track all maintenance requests and vendor repairs
Report issues to vendors and ensure timely resolution
Manage urgent issues that impact guest experience
Track property supplies and reorder when needed
Coordinate supply deliveries with cleaners and vendors
Track property issues and improvement opportunities from guest feedback and reviews
Conduct property inspections and occasional property visits
Work closely with cleaners, vendors, and leadership to maintain operational excellence
Support onboarding tasks and operational improvements
1+ years previous short-term rental or property management experience
AirBnb and VRBO platform experience is a must
Strong written communication skills with a professional hospitality tone
Ability to work independently and make decisions without constant supervision
Excellent organizational skills and ability to prioritize competing tasks
Comfortable working evenings and weekends
Tech-savvy and comfortable learning new software platforms
Open to coaching and continuous improvement
Orlando, FL local candidates preferred
Experience with Breezeway or similar operations platforms
STR software experience (Guesty, Hostaway, Hospitable, etc.)
Experience coordinating cleaners and vendors
Operations or logistics background
Familiarity with typical household maintenance needs and repair issues
Annual Salary - $40,000 (W-2 employee)
Performance Bonus potential
Remote work flexibility
Company Laptop provided
Schedule: 10 am to 7 pm EST, Some Weekends and Holidays required
Benefits:
14 days of PTO
Oversee all Guest Communication (inquiries, questions, booking alterations, maintenance request etc)
Respond and begin to resolve any maintenance or safety issues reported by guests and cleaners
Order/Track all needed supplies that need to be ordered by property per cleaning communication
Ensure cleaning is completed on time before guest arrival, and that cleaning quality is maintained.
Review cleanings in Breezeway once completed
Ensure Cleaners are accepting all tasks and arriving in a timely manner as scheduled
Reporting Maintenance Issues to Vendors
Track all Maintenance issues in Breezeway
Managing Maintenance to ensure completion
Resolve issues based on urgency to minimize complaints and refunds
Track all property improvements or issues reported by guests through Reviews
Help with onboarding tasks
Property Inspections, Property Visits
Previous Property Management/Short Term Rental Experience
Strong written communication skills with the ability to maintain a professional, hospitality-driven tone
Experience working independently and making decisions without constant supervision
Strong organizational skills and ability to prioritize competing deadlines
Comfortable working evenings and weekends (as required by the hospitality industry)
Open to coaching and performance feedback, with a proven track record of applying feedback to improve systems, communication, and results
Tech Savvy - Comfortable working with software solutions