Operations Associate (Philippines)

Company Overview

Ocean City Vacation Homes is a locally family owned vacation rental management company based in Ocean City, Maryland. Managed by brothers Zachary (CEO) , Alex (COO), and Max (Operations specialist), this company was built on a passion for hospitality and a deep connection to the local community. The company focuses on delivering elevated coastal stays through carefully selected homes, modern amenities, and attentive service.

With a growing portfolio of high-quality properties, Ocean City Vacation Homes combines local expertise with a hands-on approach to property care and guest experience. The team takes pride in maintaining beautiful homes, supporting property owners, and creating memorable vacations for guests year-round.

Position Summary

Ocean City Vacation Homes is seeking a driven and dependable Remote Operations Associate to become the heartbeat of our day-to-day operations. This is a role for someone who takes pride in doing the little things right, shows up ready to solve problems, and finds satisfaction in helping others succeed. You’ll be the connector behind the scenes, working alongside guests, homeowners, housekeeping teams, and maintenance partners to ensure every stay runs smoothly from start to finish.

In this fast-paced environment, no two days look the same. One moment you might be coordinating a last-minute maintenance fix, the next you’re supporting a guest or helping a homeowner feel confident their property is in great hands. It’s a role for someone who is humble, resourceful, and hungry to learn, someone who doesn’t need recognition to do great work but earns it through consistency, reliability, and care.

What to expect

This is a high-volume, high-speed environment. You'll be juggling multiple guest conversations, owner updates, and maintenance issues simultaneously, often with things changing by the hour. If you need a predictable, slow-paced day, this isn't the role.

Key Responsibilities

• Guest Support

  • Respond to guest inquiries before and during their stay

  • Resolve guest issues (Wi-Fi problems, maintenance issues, etc.)

  • Handle booking questions, and adjust reservations as needed

• Scheduling & Coordination

  • Coordinate maintenance or repairs at properties

  • Ensure properties are ready for upcoming guests

• Owner Communication

  • Update property owners about bookings, issues, or maintenance

  • Help coordinate improvements or repairs with owners

  • Maintain Communication

• Listing & Booking Management

  • Manage listings on platforms like Airbnb, Vrbo, or the company's website

  • Monitor reservations and occupancy

• Administrative Tasks

  • Track operational reports (cleaning schedules, maintenance logs)

  • Process guest feedback or reviews

  • Help improve operational processes

Required Qualifications

• 3+ years minimum experience in the vacation rental industry

• Effective and clear communication skills in English

• High school diploma and ability to be a problem solver

• Microsoft 365

• Self Starter looking to grow within company

• Be able to type at 50+ WPM

• Problem Solving and Critical thinking skills

• Excited to work in a high paced environment

Preferred Qualifications

• 5+ years of experience in the vacation rental industry

• Knowledgeable on Guesty PMS software

• Experience with PriceLabs or similar revenue management tools

Compensation, Benefits & Schedule

Hourly Rate $7-$15 USD depending on experience

Schedule

• 40-50 hours a week depending on Volume (June- August will be more volume)

• Must be willing to work weekends in season.