Company Overview

We are a fast-growing boutique vacation rental management company dedicated to helping homeowners maximize the value of their investments while delivering exceptional guest experiences. By combining hospitality expertise, innovative technology, and data-driven revenue strategies, we provide comprehensive short-term rental management services that allow owners to enjoy the benefits of vacation rental ownership without the day-to-day demands.

Our team believes that great property management is built on trust, transparency, and genuine partnerships. We take a hands-on approach to every home we manage, focusing on operational excellence, responsive communication, and personalized service for both homeowners and guests. From marketing and revenue optimization to guest support, vendor coordination, and property care, we are committed to protecting each investment while creating memorable stays.

As our portfolio continues to grow across multiple markets, we are building a team of collaborative, service-minded professionals who thrive in a fast-paced, entrepreneurial environment. If you enjoy solving problems, taking ownership, and making a meaningful impact in a company where your contributions are valued, you'll find exciting opportunities to grow with us.

Position Overview

As the Operations and Communications Coordinator, you will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly.

This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment.

You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems.

Key Responsibilities

Guest Experience & Communication

• Manage all guest communication, including inquiries, issues, and reservation adjustments

• Respond quickly and professionally to guest concerns and questions

• Coordinate solutions to minimize complaints and refunds

Operations & Property Readiness

• Ensure cleanings are completed on time prior to guest arrival

• Monitor cleaning completion and quality in Breezeway

• Confirm cleaners accept tasks and arrive as scheduled

Maintenance Coordination

• Track all maintenance requests and vendor repairs

• Report issues to vendors and ensure timely resolution

• Manage urgent issues that impact guest experience

Inventory & Supply Management

• Track property supplies and reorder when needed

• Coordinate supply deliveries with cleaners and vendors

Property Oversight

• Track property issues and improvement opportunities from guest feedback and reviews

• Conduct property inspections and occasional property visits

Team Coordination

• Work closely with cleaners, vendors, and leadership to maintain operational excellence

• Support onboarding tasks and operational improvements

Required Qualifications

• 1+ years previous short-term rental or property management experience

• AirBnb and VRBO platform experience is a must

• Tech-savvy and comfortable learning new software platforms

• Strong written communication skills with a professional hospitality tone

• Ability to work independently and make decisions without constant supervision

• Excellent organizational skills and ability to prioritize competing tasks

• Comfortable working evenings and weekends

• Open to coaching and continuous improvement

Preferred Qualifications

• Orlando, FL local candidates preferred

• Experience with Breezeway, Hostbuddy AI, or similar operations platforms

• STR software experience (Guesty, Hostaway, Hospitable, etc.)

• Experience coordinating cleaners and vendors

• Operations or logistics background

• Familiarity with typical household maintenance needs and repair issues

Compensation & Benefits

Annual Salary - $40,000 - $50,000 (W-2 employee)

• Performance Bonus potential

• Remote work flexibility

• Company Laptop provided

Schedule: 10 am to 7 pm EST, Some Weekends and Holidays required

Benefits:

• 14 days of PTO