Manager of Owner Success & Asset Performance

Why Work for Florida Vacay Rentals?

Florida Vacay Rentals is a fast-growing vacation rental management company built on innovation, accountability, teamwork, and exceptional customer service. We are passionate about creating outstanding experiences for both our guests and property owners, and we know that our success starts with the people on our team.

As a growing company, every team member plays an important role in our success. We believe in empowering employees to take ownership of their work, continuously develop their skills, and strive for excellence in their position. We set high standards because we know that when everyone performs at their best, the entire team succeeds. While we encourage ownership and accountability in every role, we also believe that success is a team effort. When challenges arise, our team is ready to step in, share knowledge, and support one another.

We celebrate individual accomplishments, but we win together as a team.

What You Can Expect:

• The opportunity to grow with a rapidly expanding company

• A culture that values innovation, accountability, and initiative

• A supportive team environment where people genuinely help each other succeed

• Meaningful work that directly impacts guests, property owners, and company growth

• Opportunities to learn, develop, and advance your career

• Leadership that values collaboration, problem-solving, and continuous improvement

If you're looking for a place where your contributions matter, your growth is encouraged, and your teammates are committed to helping each other succeed, we'd love to hear from you.

Position Summary

We're looking for a dynamic relationship builder and strategic thinker to lead owner success at Florida Vacay Rentals. The Manager of Owner Success & Asset Performance serves as the primary advocate, strategic advisor, and asset performance leader for Florida Vacay Rentals' property owners. This role is responsible for maximizing owner satisfaction, retention, and financial success by combining relationship management, business consulting, and asset performance strategies. The Manager works closely with owners to identify opportunities for growth, improve property performance, and ensure every owner feels confident that their investment is receiving the attention, expertise, and care it deserves.

• Location Requirement: Candidates must reside within a 4-hour drive of our primary markets, New Smyrna Beach and Ormond Beach, Florida. While this role offers flexibility, periodic in-market presence is expected to support homeowner relationships and business objectives.

Mission

Ensure that owners stay with Florida Vacay Rentals because of excellent communication, service, results, and attention. Help owners maximize the performance and long-term value of their vacation rental investments.

Reporting

The Manager of Owner Success & Asset Performance reports to the General Operations Manager.

Key Responsibilities

Owner Success & Relationship Leadership

• Serve as the primary point of contact and trusted advisor for property owners.

• Build and maintain strong, long-term relationships through proactive communication and strategic guidance.

• Conduct regular owner business reviews to discuss performance, goals, opportunities, and challenges.

• Ensure owners receive timely responses and effective resolutions to concerns and requests.

• Advocate for owner needs while balancing company objectives and operational realities.

• Deliver an ownership experience that demonstrates genuine care for each owner's property, investment, business goals, and family interests.

Asset Performance & Financial Consulting

• Analyze property performance, revenue trends, occupancy, ADR, RevPAR, expenses, and profitability metrics.

• Educate owners on financial performance through clear and meaningful reporting.

• Help owners understand where their property is performing today, where it should be performing, and what actions are necessary to achieve desired financial outcomes.

• Develop customized strategies to improve revenue, profitability, guest satisfaction, and long-term asset value.

• Identify opportunities for property enhancements, operational improvements, pricing adjustments, and revenue growth initiatives.

• Establish measurable performance goals with owners and regularly review progress toward those objectives.

• Introduce innovative ideas and opportunities owners may not have considered that could improve investment performance and long-term returns.

Owner Retention & Satisfaction

• Develop and execute strategies to improve owner satisfaction and retention.

• Identify at-risk owners and proactively address concerns before they impact the relationship.

• Monitor owner feedback and satisfaction trends to identify opportunities for continuous improvement.

• Lead initiatives designed to strengthen owner engagement, trust, and loyalty.

• Ensure owners consistently feel informed, valued, supported, and confident in Florida Vacay Rentals' management of their investment.

Cross-Department Leadership & Accountability

• Partner with Revenue Management, Marketing, Guest Services, Operations, Maintenance, Housekeeping, and Leadership teams to ensure owner expectations are met or exceeded.

• Serve as the voice of the owner throughout the organization.

• Communicate owner priorities and concerns across departments to drive accountability and timely action.

• Track owner-related projects, improvement initiatives, and follow-up commitments through completion.

• Collaborate with leadership to identify opportunities for portfolio growth, owner retention, and operational excellence.

Reporting & Performance Management

• Maintain detailed records of owner interactions, goals, concerns, and action plans.

• Prepare and present owner performance reviews and portfolio summaries.

• Monitor owner retention rates, satisfaction metrics, and asset performance indicators.

• Provide regular reporting and strategic recommendations to company leadership regarding owner trends, risks, opportunities, and initiatives.

Required Qualifications

• Bachelor's degree in Business, Hospitality, Real Estate, Finance, Marketing, Communications, or a related field, or equivalent professional experience.

• 2 years minimum experience in account management, client success, owner relations, customer relationship management, property management, or hospitality

• Location Requirement: Candidates must reside within a 4-hour drive of our primary markets, New Smyrna Beach and Ormond Beach, Florida. While this role offers flexibility, periodic in-market presence is expected to support homeowner relationships and business objectives.

• Proven ability to build and maintain strong client relationships and manage high-value accounts.

• Strong understanding of financial reporting, budgeting, revenue performance metrics, and business analysis.

• Ability to confidently discuss financial performance and business strategies with property owners and other stakeholders.

• Exceptional written, verbal, and interpersonal communication skills.

• Demonstrated ability to manage difficult conversations, resolve conflicts, and build trust.

• Strong organizational skills with the ability to manage multiple priorities and relationships simultaneously.

• Proven problem-solving and critical-thinking abilities.

• Proficiency with Google Workspace and/or Microsoft Office Suite, particularly Sheets/Excel, CRM or property management software

• Ability to work collaboratively across departments and influence outcomes without direct authority.

• Self-motivated, accountable, and capable of working independently in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience in vacation rental management.

• Experience working with short-term rental owners or real estate investors.

• Property management experience.

• Revenue management or yield management experience.

• Knowledge of vacation rental industry metrics such as ADR, Occupancy, RevPAR, and owner statements.

• Experience presenting financial performance reports to clients or executives.

• Hospitality industry experience.

• Real estate license or real estate industry experience.

• Experience using Streamline, Guesty, Track, Escapia, Hostaway, or similar property management systems.

• Experience with CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems.

• Leadership or team management experience.

• Project management experience.

• Experience developing client retention programs or customer success initiatives.

• Familiarity with digital marketing concepts and their impact on property performance.

• Experience working in a fast-growing entrepreneurial company.

Compensation, Benefits, & Schedule

Annual Salary

$55,000 - $65,000

Bonus

• Based on owner retention, satisfaction and revenue growth

Benefits

• Health insurance

• Paid time off such as PTO, sick days, and vacation days

• Employee recognition programs

• Commuting/travel assistance

Schedule

• Hybrid; Monday - Friday