Impact STR is a Jacksonville-based short-term rental management company focused on delivering exceptional experiences for property owners and guests alike. As part of the Impact Holdings group, we combine data-driven operations with hands-on local service to maximize owner returns and guest satisfaction. Our team is small, fast-moving, and deeply committed to doing things right.
We're looking for a hands-on Maintenance Technician who thrives on variety and loves solving problems on the fly. In this role, you'll be the go-to person keeping our portfolio of short-term rental properties in top shape across St. Augustine. You'll tackle everything from HVAC troubleshooting to appliance repairs, ensuring every guest arrives to a perfect home.
This position is ideal for someone who enjoys working independently, adapts quickly to changing priorities throughout the day, and takes pride in delivering practical solutions that make an immediate impact. If you're the type who prefers action over paperwork and gets satisfaction from fixing things with your own two hands, this is your opportunity to join a dynamic team that values your technical skills and resourcefulness.
Assist with maintenance operations in assigned location(s), for a specific portfolio of properties
Meet and maintain standards and metrics such NPS, standard unit appearance, and efficiency
Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc)
Conduct regular inspections prior to guest and owner arrivals
Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
Assist with housekeeping assignments as needed
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
Provide cross-coverage for your team members when necessary
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Adhere to all company policies and procedures
Occasional need to perform housekeeping and maintenance duties
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job
Compensation: $19 - 24 an hour (based on experience)
Benefits:
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Short term disability insurance
Location: St. Augustine, FL 32080 (and surrounding areas)
Job Type: Full-time
Schedule: 40 hours a week, Monday - Sunday, with 2 days off
● Assist with maintenance operations in assigned location(s), for a specific portfolio of properties
● Meet and maintain standards and metrics such NPS, standard unit appearance, and efficiency
● Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair,
light plumbing, etc)
● Conduct regular inspections prior to guest and owner arrivals
● Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
● Assist with housekeeping assignments as needed
● Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
● Provide cross-coverage for your team members when necessary
● Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair,
light plumbing, etc)
● Conduct regular inspections prior to guest and owner arrivals
● Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
● Professional in all forms of communications such as email, phone calls, video calls and texts
● Ability to work well under pressure in an agile, fast-paced environment
● Excellent time management skills with the ability to change activity frequently and cope with interruptions
● Highly responsive and reliable
● Strong attention to detail
● Prior housekeeping experience a plus
● Adhere to all company policies and procedures
Occasional need to perform housekeeping and maintenance duties
● Ability to stand, sit, and walk for an extended period of time
○ Reach overhead and below the waist
○ Regularly push, pull, and lift up to 25 pounds
○ Occasionally lift or move up to 50 pounds
○ Bend, stoop, squat, kneel, and twist
● The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.