Luxury Home Owner Liaison

Company Overview

Get ready to immerse yourself in the world of extraordinary luxury, unmatched guest experiences, and meticulous attention to detail with a new career at Echelon Luxury Properties (ELP). We are a people-first company that specializes in delivering unforgettable vacations in the idyllic 30A and Destin, Florida, area, where the best of Florida is right in your backyard.

What sets us apart is our handpicked portfolio of stunning properties that are a true testament to our commitment to quality and location, each one offering a unique blend of luxury and comfort. When guests arrive, they are welcomed with personalized arrival gifts and provided with a tour so that they feel right at home with around-the-clock maintenance, 24-hour concierge services at their disposal, an in-home Peloton, as well as other high touch options like a private chef, personalized spa services and more. 

Join us and experience the fulfillment of enhancing our guests' vacations with your expert skills and the rewarding opportunity to grow professionally within a company that values your contributions and shares your commitment to excellence. 

Position Summary

We are seeking a dynamic Luxury Home Owner Liaison to join our team in Santa Rosa Beach, FL. This role is perfect for a results-driven professional who thrives on building relationships and taking initiative in a fast-paced luxury property management environment. You'll be the essential bridge between our distinguished homeowners and our service teams, using your persuasive communication skills and proactive approach to anticipate needs, solve challenges, and deliver exceptional white-glove service. If you're energetic, enjoy influencing positive outcomes, and excel at managing multiple priorities while maintaining the highest standards of luxury hospitality, this opportunity offers the perfect platform to make a meaningful impact.

Key Responsibilities

• Serve as the main liaison between homeowners and internal teams to ensure smooth communication and proactive issue resolution.

• Conduct regular property inspections and coordinate maintenance, housekeeping, and vendor services.

• Foster strong, professional relationships with homeowners, anticipating needs and providing tailored solutions.

• Oversee vendors, negotiate contracts, and ensure properties are maintained to luxury standards.

• Provide financial and operational insights to homeowners, collaborating with the Revenue Department.

• Collaborate with internal teams to deliver exceptional guest experiences and preserve property value.

Required Qualifications

• Minimum 1 year of property management experience, preferably in luxury vacation rentals or high-end hospitality.

• Experience with high-net-worth clientele and delivering white-glove service.

• Excellent communication and problem-solving skills, with a proactive mindset.

• Tech-savvy with knowledge of MS Office and property management software.

• Strong time management, organization, and adaptability.

• Valid Driver's License required.

• Physical Requirements:

  • Ability to walk properties, climb stairs, and navigate varied terrain.

  • Ability to lift 50lbs or more.

  • Extended periods of standing, walking, or sitting during inspections and meetings.

Compensation, Benefits, & Schedule

Annual Salary

$56,000 - $65,000

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Short term and Long term disability insurance

• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

• 8-hour day shift, with weekends, holidays, and on-call as needed