Local Operations Manager (Florida)

Company Overview

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! With 24/7 local teams, we manage every detail to ensure each stay delivers comfort and a five-star experience. We expertly manage over 4500 homes across 8 states, offering a variety Vues for guests' stay.

Position Summary

We are seeking a dynamic Local Operations Manager to lead our Marco Island team in delivering exceptional vacation experiences.

This leadership role combines hands-on operational oversight with strategic team development, requiring someone who thrives on taking charge of daily operations while building strong relationships with both guests and property owners. You'll be responsible for managing a portfolio of vacation properties, leading a dedicated team, and ensuring every stay exceeds expectations.

With a focus on results-driven leadership, you'll optimize workflows, maintain quality standards, and drive continuous improvement across all operations. If you're a natural leader who takes ownership, makes decisive calls, and isn't afraid to roll up your sleeves to get things done, this position offers the perfect opportunity to make a significant impact in a fast-paced hospitality environment.

Key Responsibilities

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.

• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.

• Provide cross-coverage for your team and management when necessary.

• Conduct regular inspections prior to guest and owner arrivals.

• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.

• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.

• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.

• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.

• Partner and assist your Onboarding team when new units join the portfolio.

• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).

• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.

• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.

• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

• Other duties as assigned because every day is different in hospitality!

Required Qualifications

• 1+ years minimum experience working in hotel, hospitality, vacation or similar industry

• Prior experience in supervisory or management level positions in a similar industry is highly preferred.

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

• This role involves frequent travel between worksites, so reliable personal transportation is essential.

• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.

• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.

• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Compensation, Benefits, & Schedule

Annual Salary

$52,000

Bonus

Opportunity to make quarterly bonus based on metrics

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Long term and short term disability insurance

Schedule

Hours are typically 9am - 6pm. Must be able to work a flexible schedule including weekends.