Lead Linen Specialist

Company Overview

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! We partner with homeowners to oversee everything from guest experience and on-the-ground property care, while maximizing our homes' performance and providing owners peace of mind.

We expertly manage over 4500 homes across 8 states, offering a variety of "Vues" for our guests' stay. When you join VueStay Vacations, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

Position Summary

VueStay Vacations by Casago is seeking a reliable and hands-on Lead Linen Specialist to join our team in Glen Arbor, MI. In this role, you'll help lead the day-to-day operations of our laundry facility while working alongside the team to ensure linens and supplies are cleaned, organized, prepared, and ready when needed.

You'll help coordinate daily workflow, support and guide Linen Specialists, maintain quality and cleanliness standards, and keep operations running efficiently during busy turnover periods. This is an active, hands-on position that requires strong attention to detail, dependability, and the ability to recognize what needs to be done and help the team get it accomplished.

The ideal candidate has experience in hospitality, housekeeping, laundry operations, or a similar environment and is comfortable taking on additional leadership responsibilities. If you're organized, hardworking, and enjoy being someone your team can count on, this is a great opportunity to take the next step into a lead role with a growing hospitality company.

Key Responsibilities

• Work with the management team to oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.

• Support in the supervision, guidance, coaching and support of Linen Specialists.

• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.

• Ensure cleanliness of the laundry facility.

• Receive deliveries and ensure accuracy of orders.

• Operate commercial washers and dryers in a laundry facility or on-site, professionally wash and dry laundry items, such as linen, terry, blankets, bedspreads, etc.

• Sort, fold, label, and organize company issued laundry items.

• Ensure supplies are prepared in a timely manner for pick-up.

• Responsible for picking up and dropping off supplies (as-needed basis).

• Properly utilize the necessary tools, chemicals, and products to clean to company standards.

• Observe and report any damage or potential hazards.

• Establish and maintain open, collaborative relationships with team members and management team.

• Attend all mandatory individual and team meetings.

• Assist your colleagues and management team when necessary.

• Other duties as assigned because every day is different in hospitality!

Required Qualifications

• 1+ years experience working in hotel, hospitality, vacation or similar industry

• 1+ years experience in laundry and linen services is ideal, but similar experience is taken into consideration.

• Prior experience in supervisory or management level position in a similar industry.

• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.

• This role involves frequent travel between worksites, so reliable personal transportation is essential.

• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.

• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.

• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Compensation, Benefits & Schedule

Hourly Rate $22

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Long term and Short term disability insurance

Schedule

• 40 hours a week must be able to work a flexible schedule including weekends