Housekeeping and Quality Specialist

Company Overview

5 Star Co-Host is a luxury vacation rental management company built on the South Shore of Massachusetts - and we're growing fast. We manage a curated portfolio of high-end waterfront homes across Scituate and the South Shore, and we treat every property like it's our own. Our housekeeping team is the backbone of everything we do. We're not a faceless agency farming out gigs - we're a small, tight-knit operation where every person on the ground is known, valued, and invested in. We communicate clearly, pay fairly, provide everything you need to do your job well, and we're building something here that has real runway. If you want flexible work in beautiful homes with a team that actually has it together, you've found it.

You can check out our website at www.5strcohost.com!

Position Summary

This position reports directly to our Lead Quality and Housekeeper, who is on the ground with you and your primary point of contact for scheduling, property instructions, and day-to-day support.

As a Vacation Rental Housekeeper, your work revolves around guest turnovers - the window between one guest checking out and the next checking in. Turnovers can fall on any day of the week depending on the booking calendar, so flexibility is essential. The good news: we run a tight operation. You'll have your schedule at least 7 days out, and in most cases you'll have visibility well beyond that. No last-minute surprises, no chasing down your assignments.

Working hours fall within a 9am-4pm window. Most turnovers take 3-4 hours per property, and on days with multiple homes you may move between properties back-to-back. You won't have a fixed shift - your day is shaped by the booking schedule - but you'll always know what's coming well in advance.

This is flexible, independent work for someone who is self-directed, detail-driven, and takes real pride in leaving a home genuinely guest-ready.

Key Responsibilities

• Perform full property turnovers between guest stays, cleaning and resetting each home to 5-star standard from top to bottom

• Strip, launder, fold, and stage all linens and towels per our bed-making and presentation standards

• Clean all areas of the home including kitchens, bathrooms, living spaces, bedrooms, and outdoor areas

• Restock guest supplies (toiletries, paper goods, kitchen essentials) and flag any inventory that needs replenishing

• Complete and submit your digital turnover checklist with timestamped photos before departing each property

• Report any damage, maintenance issues, missing items, or broken amenities through our team Slack channel

• Follow property-specific cleaning guides provided for every home (no guesswork, no improvising)

• Coordinate with the Lead Housekeeper on scheduling, property instructions, and any day-of changes

• Support light staging and presentation resets to match each property's standards

• Be available for occasional same-day turnovers during peak season (we give as much notice as possible)

Required Qualifications

• Lives in Scituate or within 15 minutes of the South Shore

• Reliable personal vehicle required - you will travel independently between properties

• Available on weekends (Friday through Sunday); this is non-negotiable for this role

• Extremely detail-oriented - you notice the things other people walk past

• Trustworthy and professional; comfortable working independently inside private, high-end homes

• Comfortable using a smartphone for checklist submissions, photo uploads, and Slack communication

• Strong sense of ownership - you take pride in leaving a home genuinely guest-ready

Preferred Qualifications

• Prior housekeeping, vacation rental, or hotel cleaning experience strongly preferred

Compensation & Schedule

Hourly Salary

• $23 - $32

Schedule

• Flexible work schedule required - most days between 10am - 4pm