Head of Operations

Company Overview

Echelon Luxury Properties (ELP) is a locally owned, premier luxury vacation rental management company serving Destin and Florida's scenic 30A.

As a people-first company, we take pride in delivering exceptional service to our guests and homeowners while creating a supportive, high-performing environment for our team.

We carefully select the properties we manage, maintaining the highest standards of property care and personalized, white-glove hospitality. Our commitment to excellence gives homeowners confidence that their investments are in trusted hands while ensuring guests enjoy exceptional vacation experiences.

We're looking for an experienced, organized, and motivated leader who shares our passion for hospitality, values teamwork, and is ready to make a meaningful impact on our continued success.

Position Summary

Are you a strategic, hands-on leader who excels at developing teams, improving operations, and turning vision into results?

As Head of Operations at Echelon Luxury Properties, you'll work closely with the General Manager to execute the CEO's vision and oversee the daily operations that support our luxury vacation rental portfolio.

You'll lead our maintenance, housekeeping, laundry, and warehouse departments while assisting with the leadership and development of our property management team. Your focus will be on building strong teams, establishing clear expectations, improving operational performance, and ensuring every property meets ELP's exceptional standards.

This role combines strategic planning with hands-on leadership. You'll foster a culture of accountability, collaboration, and continuous improvement while ensuring our teams have the resources, guidance, and support needed to succeed.

We're seeking a leader who values people as much as performance and is motivated by the opportunity to strengthen operations, elevate service standards, and contribute to ELP's continued growth.

Key Responsibilities

• Oversee daily operations across maintenance, housekeeping, laundry, and warehouse departments, ensuring efficiency, coordination, and consistent quality.

• Provide leadership, coaching, and accountability for operational teams while supporting the management and development of property management staff.

• Translate company goals and leadership vision into actionable plans, clear expectations, and measurable objectives.

• Develop and improve operational processes, workflows, and systems to support efficiency and continued growth.

• Foster a collaborative, high-performing team culture built on accountability, professional development, and ELP's commitment to exceptional care.

• Maintain high property standards and ensure operational excellence that supports outstanding guest experiences and homeowner satisfaction.

• Collaborate with leadership and finance to manage costs, optimize resources, and improve profitability without compromising service quality.

• Monitor operational performance, team productivity, and guest satisfaction, identifying opportunities for continuous improvement.

• Build and maintain positive relationships with homeowners, guests, vendors, and team members while representing ELP with professionalism.

• Provide hands-on leadership and operational support when needed to resolve challenges and maintain service standards.

Required Qualifications

• Minimum of 2 years of experience managing and leading teams required.

• Proven experience overseeing operations, improving processes, and maintaining high-quality service standards.

• Strong leadership, interpersonal, and communication skills with the ability to motivate teams and establish accountability.

• Ability to translate organizational goals into actionable operational plans and measurable results.

• Understanding of financial management, cost optimization, and efficient resource allocation.

• Strong organizational, problem-solving, and decision-making skills.

• Ability to balance strategic leadership with hands-on operational management in a fast-paced environment.

Preferred Qualifications

• Experience in luxury vacation rentals, property management, hospitality, or a related service-focused industry.

• Experience managing multiple departments or cross-functional operational teams.

Compensation, Benefits & Schedule

Salary: $88,000–$100,000 annually depending on experience

Benefits:

• Paid time off, such as PTO, sick days, and vacation days

• Health, Dental and Vision insurance

• Retirement benefits or accounts

• Gym memberships or discounts

• Commuting/travel assistance

• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

• Relocation Assistance

Schedule: Monday–Friday, 9:00 AM–5:00 PM, with flexibility for weekends, holidays, and after-hours operational needs.

Location: On-site in Santa Rosa Beach, Florida.

If you're a motivated operations leader who thrives on building great teams, maintaining exceptional standards, and making a meaningful impact, we invite you to apply and grow with Echelon Luxury Properties.