Guest Services Specialist (Part-time)

Company Overview

Hill Country Premier Lodging (HCPL) is a vacation rental management company based in Wimberley, Texas, serving guests and homeowners across the beautiful Texas Hill Country — from Wimberley and Llano to the rivers, ranchlands, and small towns in between.

Guests come to the Hill Country to reconnect with nature and experience a sense of stillness. Our work is about far more than cleaning and checklists — it’s about hospitality, attention to detail, and the small touches that shape every guest’s stay. We deliver thoughtful service, clear communication, and consistently high standards for every property we manage.

Our mission is simple: provide the perfect stay for every guest and complete peace of mind for every homeowner. We believe exceptional hospitality comes from great people, and our team works together to make each property feel perfectly cared for the moment a guest arrives.

Position Summary

Hill Country Premier Lodging is seeking an enthusiastic and service-minded Guest Services Specialist to join our team in beautiful Wimberley, TX.

As a primary point of contact for guests and homeowners, you’ll help create exceptional experiences throughout the entire reservation lifecycle — from initial inquiries and booking through the guest’s stay and post-stay follow-up. You’ll communicate with guests by phone, email, and text, answer questions, resolve concerns, follow up on reservation leads, and coordinate with internal team members and outside vendors when property needs arise.

This is an ideal opportunity for someone who genuinely enjoys helping people, communicates exceptionally well, and can remain positive and decisive in a fast-paced hospitality environment. You’ll work closely with the Reservation and Guest Services team to keep stays running smoothly while helping HCPL deliver the thoughtful, responsive service our guests and homeowners expect.

Key Responsibilities

• Serve as a primary point of contact for guests and homeowners, providing prompt, friendly, and professional service by phone, email, and text

• Support guests throughout the reservation lifecycle, from initial inquiries and booking through their stay and post-stay follow-up

• Respond to guest questions, requests, and concerns with empathy, urgency, and a solutions-focused approach

• Manage and follow up on reservation inquiries and sales leads, helping prospective guests find the right property for their stay

• Coordinate with internal team members and outside vendors to address maintenance, property, and guest needs in a timely manner

• Communicate important guest and property information clearly to the appropriate team members to support seamless operations

• Resolve routine guest situations independently and escalate more complex issues when appropriate

• Maintain accurate guest, reservation, and communication information within company systems

• Use reservation systems, CRM tools, booking platforms, and other technology to manage daily guest service activities

• Collaborate closely with the Reservation and Guest Services team to provide consistently exceptional experiences for guests and homeowners

• Complete assigned tasks with a strong sense of urgency, ownership, and attention to detail

Required Qualifications

• High school diploma or GED

• Strong verbal and written communication skills with a genuine desire to help people

• Comfortable communicating directly with guests and homeowners and navigating challenging or high-stress situations professionally

• Ability to approach guest concerns with empathy, good judgment, and a solutions-focused mindset

• Comfortable learning and using new technology, including reservation systems, CRM platforms, and online booking platforms

• Dependable, punctual, and able to take ownership of assigned responsibilities

• Ability to work effectively both independently and as part of a collaborative team

• Comfortable working in a fast-paced environment where priorities and guest needs may change quickly

• Ability to work the required schedule, including weekends

Preferred Qualifications

• Previous experience in customer service, guest services, hospitality, reservations, or another customer-facing support role

• Previous experience in vacation rentals, hotels, lodging, travel, or hospitality

• Experience using reservation software, CRM systems, or online booking platforms

Compensation, Benefits & Schedule

Hourly Rate

$15 - $18 per hour

Benefits

• Paid time off, including PTO, sick days, and vacation days

• Health, Dental and Vision insurance

• Opportunity for growth and pay increases

Schedule

• Flexible schedule with weekend availability required

• Specific workdays and hours will be discussed based on the candidate’s availability and business needs

• A minimum number of weekly hours will be agreed upon and honored

• Additional hours may be available during higher-volume periods

• Scheduling may vary somewhat from month to month based on seasonal and operational needs