Guest Services Representative

COMPANY OVERVIEW

Who We Are

At Red Rock Vacation Rentals, we’re a locally owned property management company passionate about creating memorable experiences for our guests while helping property owners protect and grow their investments. Based in the heart of St. George, Utah, we specialize in high-quality short-term rentals, providing stress-free, personalized service that ensures homeowners and guests feel valued, supported, and confident in our team. With excellence at every touchpoint, Red Rock is a trusted partner for property owners and a welcoming home-away-from-home for our guests.

Our Team

When you join Red Rock, you’ll be part of a supportive, collaborative team that values every contribution. We celebrate successes, provide guidance, and work together to create memorable experiences for our guests and property owners. Every role matters, and your work makes a real difference—for those we serve and the teammates you’ll grow alongside. At Red Rock, we cultivate an environment where care, teamwork, and professionalism come together to achieve exceptional results.

POSITION SUMMARY

As a Guest Services Representative at Red Rock Vacation Rentals, you will be the primary point of contact for guests throughout their vacation rental experience. Your excellent communication skills, attention to detail, and quick problem-solving will ensure that every guest receives responsive, reliable, and friendly support. From handling reservations and payments to assisting with check-in and check-out, you’ll provide seamless service that enhances the overall guest experience. With your resourcefulness and collaborative mindset, you’ll play a key role in representing our brand and ensuring guests feel cared for from start to finish.

RESPONSIBILITIES

• Serve as the primary point of contact for guests, providing prompt and friendly support via phone, email, and text

• Assist guests with reservations, payments, check-in/check-out processes, and resolving any issues

• Promote vacation rental properties and upsell services to enhance the guest experience

• Collaborate with team members to ensure seamless operations and exceptional guest satisfaction

QUALIFICATIONS

• 1+ year of customer service experience

• Previous sales experience preferred

• Strong written and verbal communication skills

• Strong active listening skills with the ability to empathize and address guest concerns

• Strong conflict resolution and problem-solving skills

• Typing speed of 60+ WPM

• Ability to multitask in a fast-paced environment

• Confidence and accuracy in handling monetary transactions

• Reliable and dependable work ethic

• Ability to work independently and as part of a team

COMPENSATION & BENEFITS

Compensation:

Hourly Range: $18 - $20 based on experience

Benefits:

• Paid time off

• Health share

• 401(k)

• 401(k) matching

• Employee discount

Schedule:

Full Time: Saturday - Wednesday 8:30AM - 5:00PM.

Location: Onsite, St George, UT