Guest Services (Remote)

Company Overview

Arrived is a premier vacation rental management company dedicated to creating exceptional guest experiences and building strong, lasting relationships with homeowners and guests. We bring together operational excellence, high quality service, and a passion for hospitality across some of the most beautiful areas of Oregon. At our core, we’re driven by performance, culture, and a deep commitment to both our guests and our team.

Position Summary

We're looking for a Guest Services professional to be the voice and face of our hospitality experience. In this role, you'll connect with guests from initial inquiry through checkout, creating memorable stays through personalized communication, quick problem-solving, and genuine care. You'll thrive in a dynamic environment where every interaction is an opportunity to exceed expectations, build relationships, and showcase the best of what our properties and community have to offer. If you love helping people, enjoy variety in your day, and take pride in delivering exceptional service, this is your chance to make a real impact.

Key Responsibilities

• Serve as the main point of contact for guest inquiries, bookings, and support across all communication channels.

• Assist guests in selecting rentals, modifying reservations, and navigating the booking process.

• Provide check-in/check-out instructions, local insights, and policy details to support a smooth stay.

• Handle guest issues and complaints with professionalism and empathy, ensuring timely resolution.

• Coordinate with housekeeping and operations to prepare homes and address guest needs.

• Maintain accurate guest records and documentation in internal systems.

• Contribute to high guest satisfaction scores through clear communication and follow-up.

• Collaborate with team members to enhance service quality and operational efficiency.

Required Qualifications

• 2+ years minimum in customer service or hospitality roles

• Strong written and verbal communication skills

• Comfortable with CRM and guest management systems

• Calm and resourceful in high-pressure situations

• Availability to work evenings, weekends, and holidays as needed

Compensation, Benefits, & Schedule

Hourly Salary $23 - $25

Benefits

• Paid time off such as PTO and sick days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Wellness programs

Schedule

• Full Time, Remote