Guest Services Agent

Awayday - Luxury Coastal Vacations

Pensacola, FLonsite$18 - $20/hr

Posted May 28, 2026

Job Description

Company Overview

Join Our Dynamic Team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan!

Are you passionate about customer service and building meaningful relationships? Do you thrive in a fast-paced, team-oriented environment? If so, we’d love for you to join our team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan!

What We Offer:

A Rewarding and Inclusive Work Environment—Join a company with a vibrant culture where your contributions are valued, and you’ll directly impact our success.
Supportive Team Atmosphere – Work alongside an energetic, hard-working team committed to delivering top-notch customer service to our Property Owners.
Amazing Growth Potential – Luxury Coastal Vacations is rapidly growing, and this position offers room for personal and professional development.
Beautiful Location – Enjoy the perks of working in the stunning Perdido Key/Orange Beach/Gulf Shores/Fort Morgan area, with breathtaking views and a relaxing atmosphere!

Position Summary

Luxury Coastal Vacations is seeking a dedicated Guest Services Agent to serve as the primary point of contact for our valued guests throughout their vacation experience. In this role, you'll work closely with cross-functional teams to orchestrate seamless stays at our luxury coastal properties in Pensacola, FL. You'll be the friendly voice and helping hand that ensures every guest interaction reflects our commitment to exceptional hospitality, from initial inquiry through departure. This position offers the opportunity to build meaningful relationships with guests while coordinating with housekeeping, maintenance, and operations teams to deliver memorable vacation experiences in one of Florida's most beautiful coastal destinations.

Key Responsibilities

Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, messaging platforms (e.g., Airbnb, VRBO), and internal systems.
Reservation Management: Process bookings, cancellations, and modifications across multiple platforms.
Pre-Arrival Coordination: Ensure all check-in details, property access instructions, and amenities are communicated clearly to guests before arrival.
Check-In/Check-Out Support: Provide real-time support during guest arrivals and departures, resolving any issues that arise.
Issue Resolution: Address guest concerns, maintenance requests, or complaints efficiently, escalating to the appropriate team when needed.
Internal Coordination: Collaborate with housekeeping, maintenance, and operations teams to ensure properties are clean, well-stocked, and ready for guest stays. Ensure HOA and properties activities are updated, and team is notified. Monitor calendar with any updates that would affect daily operations.
Documentation & Reporting: Maintain accurate records of guest interactions, issues, and property statuses in company systems. Provide reports to GM when needed.
Quality Assurance: Monitor and respond to guest feedback and reviews, ensuring to identify areas for improvement in service and property presentation.

Required Qualifications

1+ years previous experience in hospitality, customer service, or vacation rental management
Strong communication skills (verbal and written)
Excellent organizational skills and attention to detail
Proficient in Microsoft Office and/or property management systems
Ability to work flexible hours, including weekends and holidays
Calm under pressure and able to manage multiple tasks simultaneously
Knowledge of local areas and attractions is a plus

Compensation, Benefits, & Schedule

Hourly Salary$18 - $20

Bonus

There's an opportunity to earn more based on KPIs built out to achieve overall superior guest experience

Benefits

Paid time off such as PTO, sick days, and vacation days
Health, Dental, and Vision insurance
Life insurance
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term and Short term disability insurance
Gym memberships or discounts
Retirement benefits or accounts
Employee recognition programs

Schedule

8-5 or 9-6
Weekends Required
Two Days off during week

Responsibilities

Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, messaging platforms (e.g., Airbnb, VRBO), and internal systems.
Reservation Management: Process bookings, cancellations, and modifications across multiple platforms.
Pre-Arrival Coordination: Ensure all check-in details, property access instructions, and amenities are communicated clearly to guests before arrival.
Check-In/Check-Out Support: Provide real-time support during guest arrivals and departures, resolving any issues that arise.
Issue Resolution: Address guest concerns, maintenance requests, or complaints efficiently, escalating to the appropriate team when needed.
Internal Coordination: Collaborate with housekeeping, maintenance, and operations teams to ensure properties are clean, well-stocked, and ready for guest stays. Ensure HOA and properties activities are updated, and team is notified. Monitor calendar with any updates that would affect daily operations.
Documentation & Reporting: Maintain accurate records of guest interactions, issues, and property statuses in company systems. Provide reports to GM when needed.
Quality Assurance: Monitor and respond to guest feedback and reviews, ensuring to identify areas for improvement in service and property presentation.