Guest Service & Reservation Sales Agent

Why Work for Florida Vacay Rentals?

Florida Vacay Rentals is a fast-growing vacation rental management company built on innovation, accountability, teamwork, and exceptional customer service. We are passionate about creating outstanding experiences for both our guests and property owners, and we know that our success starts with the people on our team.

As a growing company, every team member plays an important role in our success. We believe in empowering employees to take ownership of their work, continuously develop their skills, and strive for excellence in their position. We set high standards because we know that when everyone performs at their best, the entire team succeeds. While we encourage ownership and accountability in every role, we also believe that success is a team effort. When challenges arise, our team is ready to step in, share knowledge, and support one another.

We celebrate individual accomplishments, but we win together as a team.

What You Can Expect:

• The opportunity to grow with a rapidly expanding company

• A culture that values innovation, accountability, and initiative

• A supportive team environment where people genuinely help each other succeed

• Meaningful work that directly impacts guests, property owners, and company growth

• Opportunities to learn, develop, and advance your career

• Leadership that values collaboration, problem-solving, and continuous improvement

If you're looking for a place where your contributions matter, your growth is encouraged, and your teammates are committed to helping each other succeed, we'd love to hear from you.

Position Summary

The Guest Service & Reservation Sales Agent at Florida Vacay Rentals is often the first personal connection a guest has with our company, making this role critical to both the guest experience and our revenue growth. This position goes beyond answering phones and responding to inquiries; our Guest Service & Reservation Sales Agents are hospitality-focused sales professionals who help guests find the right vacation rental, build confidence in booking with Florida Vacay Rentals, and create a positive experience from the very first interaction.

This role requires strong communication skills, a service-first mindset, and the ability to recognize sales opportunities in every guest conversation. The Guest Service & Reservation Sales Agent is responsible for responding to phone calls, emails, texts, and online inquiries, providing accurate property and destination information, overcoming objections, and converting qualified leads into confirmed reservations. By combining exceptional customer service with proactive sales techniques, this position directly supports guest satisfaction, occupancy, revenue growth, and the overall success of Florida Vacay Rentals.

The ideal candidate is friendly, persuasive, detail-oriented, and comfortable guiding guests through the decision-making process. They understand that every inquiry is an opportunity to create trust, solve a guest’s vacation needs, and secure a booking. Success in this role is measured not only by responsiveness and guest satisfaction, but also by conversion rates, booking revenue, follow-up effectiveness, and the ability to deliver a memorable guest experience.

Key Responsibilities

Guest Experience & Reservations

• Deliver exceptional hospitality by assisting guests through the reservation process and helping them plan memorable stays

• Convert inquiries into confirmed booking

• Promote trip insurance, extended stays, and early/late check-in options

• Troubleshoot guest concerns during stays with urgency, empathy, and professionalism

Operations Coordination

• Coordinate and dispatch housekeeping, maintenance, and service vendors as needed

• Manage multiple systems while researching solutions and assisting guests in real time

Required Qualifications

• Minimum 1+ years experience in phone sales, reservations, or customer service.

• Strong hospitality mindset with a passion for delivering outstanding guest experiences

• Excellent verbal and written communication skills

• Strong multitasking and problem-solving abilities in a fast-paced environment

• Ability to remain calm and professional under pressure

• Self-motivated and comfortable working independently in a remote environment

Preferred Qualifications

• Experience in vacation rental industry

• Experience with Streamline, Breezeway software

Compensation, Benefits, & Schedule

Hourly Salary; $18-$22

Bonus

• Based on individual sales, customer satisfaction and revenue growth.

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Employee recognition programs

• Commuting/travel assistance

Schedule

Required availability: Saturdays and Sundays, holidays as needed

• Regular schedule typically between 9:00 AM – 6:00 PM EST

• Evening hours (up to 9:00 PM EST) may be required during peak seasons

• Two days off each week

 Remote Work Requirements 

• Must reside in Florida 

• Private, distraction-free home office environment 

• Reliable high-speed internet connection 

• Equipment (laptop, monitor, and headset) are provided