SMOOTH is a luxury property management company specializing in high-end vacation rental operations and guest hospitality services. Inspired by the principles of exceptional service, attention to detail and curated guest experiences, SMOOTH provides comprehensive property management solutions designed to protect and elevate each home under its care.
Our approach combines operational excellence with personalized hospitality. From guest relations and property preparation to maintenance coordination, housekeeping oversight and owner support, we manage every aspect of the guest and property experience with professionalism and care.
At SMOOTH, we believe successful property management goes beyond maintaining a home — it is about creating seamless experiences for both owners and guests. Every property is carefully managed to uphold the highest standards of presentation, cleanliness, comfort and functionality while preserving the unique character and charm of each residence.
With a strong operational foundation and hospitality-driven mindset, SMOOTH supports luxury properties through trusted service, proactive communication and hands-on management. Our goal is not to be the biggest, but to deliver consistent quality, trusted partnerships and exceptional experiences that make every stay feel effortless.
Through detailed oversight, local expertise and a commitment to excellence, SMOOTH creates worry-free ownership and memorable guest experiences in some of the world’s most sought-after destinations.
SMOOTH is seeking a professional, hospitality-driven Guest Relations Representative to deliver exceptional arrival experiences for guests and fractional owners across our luxury property portfolio.
This role is responsible for conducting guest arrivals, providing apartment orientations, coordinating guest support, and ensuring every stay begins with a seamless and welcoming experience. The ideal candidate is personable, organized, detail-oriented, and passionate about luxury hospitality and customer service.
The Guest Relations Representative serves as an important brand ambassador and plays a key role in maintaining the high standards and personalized service experience our company is known for.
Welcome guests and fractional owners upon arrival in a professional and friendly manner
Conduct apartment and building orientations, including appliances, entry systems, and building procedures
Ensure guests understand apartment access, locking procedures, and safety guidelines
Coordinate guest arrival and departure information with internal teams
Provide exceptional customer service and respond to guest needs promptly
Support special guest requests and owner-related services when assigned
Maintain accurate communication and daily updates with the operations team
Assist with package deliveries, WiFi devices, and guest support items
Ensure apartments are properly secured after appointments or visits
Represent the company professionally at all times
Support occasional evening, weekend, and holiday arrivals as operationally required
Minimum of 2+ years of experience in hospitality, guest services, property management, or a related customer-facing role
Bilingual proficiency in both French and English (written and verbal)
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Comfortable learning and working with multiple software systems and operational platforms
Strong communication and interpersonal skills with a professional and service-oriented approach
Excellent organizational skills and attention to detail
Ability to multitask and work independently in a fast-paced environment
Professional presentation and customer service mindset
Flexible schedule, including availability for weekends, holidays, and occasional evenings as operationally required
Ability to work collaboratively with cross-functional teams, including operations, housekeeping, and maintenance
Basic troubleshooting and problem-solving skills preferred
Ability to maintain confidentiality and professionalism at all times
Previous experience in luxury hospitality, vacation rentals, or luxury property management
Experience conducting guest arrivals, property inspections, or operational coordination
Familiarity with property management systems, task management platforms, or CRM software
Experience working in an international or multicultural environment
Strong understanding of guest service standards and hospitality etiquette
Basic knowledge of apartment operations, maintenance coordination, or housekeeping processes
Ability to troubleshoot basic technology, internet, or appliance-related issues
Experience supporting high-end or luxury clientele preferred
Valid driver’s license and ability to travel between properties if required
Experience coordinating with contractors, vendors, or service providers is a plus
Ability to adapt quickly to changing operational priorities and business needs
Previous experience working with Microsoft Teams, SharePoint, or cloud-based operational systems preferred
€1,500 and €1,900 per month
Bonuses are discretionary and dependent on performance and business results, Not guaranteed.
Paid Time Off - In accordance with French employment regulations, employees accrue 2.5 days of paid vacation leave for each month worked. While vacation entitlement is governed by French labor law, we understand that personal and family needs arise and strive to provide reasonable flexibility whenever possible.
152 hours per month.
Welcome guests and fractional owners upon arrival in a professional and friendly manner
Conduct apartment and building orientations, including appliances, entry systems, and building procedures
Ensure guests understand apartment access, locking procedures, and safety guidelines
Coordinate guest arrival and departure information with internal teams
Provide exceptional customer service and respond to guest needs promptly
Support special guest requests and owner-related services when assigned
Maintain accurate communication and daily updates with the operations team
Assist with package deliveries, WiFi devices, and guest support items
Ensure apartments are properly secured after appointments or visits
Represent the company professionally at all times
Support occasional evening, weekend, and holiday arrivals as operationally required
Minimum of 2+ years of experience in hospitality, guest services, property management, or a related customer-facing role
Bilingual proficiency in both French and English (written and verbal)
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Comfortable learning and working with multiple software systems and operational platforms
Strong communication and interpersonal skills with a professional and service-oriented approach
Excellent organizational skills and attention to detail
Ability to multitask and work independently in a fast-paced environment
Professional presentation and customer service mindset
Flexible schedule, including availability for weekends, holidays, and occasional evenings as operationally required
Ability to work collaboratively with cross-functional teams, including operations, housekeeping, and maintenance
Basic troubleshooting and problem-solving skills preferred
Ability to maintain confidentiality and professionalism at all times
Previous experience in luxury hospitality, vacation rentals, or luxury property management
Experience conducting guest arrivals, property inspections, or operational coordination
Familiarity with property management systems, task management platforms, or CRM software
Experience working in an international or multicultural environment
Strong understanding of guest service standards and hospitality etiquette
Basic knowledge of apartment operations, maintenance coordination, or housekeeping processes
Ability to troubleshoot basic technology, internet, or appliance-related issues
Experience supporting high-end or luxury clientele preferred
Valid driver’s license and ability to travel between properties if required
Experience coordinating with contractors, vendors, or service providers is a plus
Ability to adapt quickly to changing operational priorities and business needs
Previous experience working with Microsoft Teams, SharePoint, or cloud-based operational systems preferred