COMPANY OVERVIEW:
Join a dynamic and mission-driven hospitality team dedicated to creating unforgettable family experiences. Our boutique hotel, centrally located in the Orlando area, is a place for families to enjoy top attractions and return to quality accommodations with services tailored toward serving families.
We pride ourselves on our commitment to safety, family values, and beautiful recreation areas.
We'd love to hear from you if your drive and skills align with our mission to champion families with inspiring hospitality.
Apply today to help us become the preferred destination for families visiting this exciting part of Florida.
POSITION SUMMARY:
Are you an outgoing, natural leader who loves working in hospitality?
As our Guest Experience Manager, your mission is to create unforgettable guest experiences that lead to 5-star reviews and lifetime memories for families that visit us from around the world. Working closely with the Hotel Manager, you’ll lead a top-notch front office team, setting the standard for exceptional service that other brands envy.
Your Day to Day
In this critical position, you’ll ensure maximum guest satisfaction by resolving issues promptly and courteously. You’ll supervise, train, and inspire front office personnel to uphold our service standards. You’ll also assist with daily operations, audits, and maintenance monitoring.
Apply today if you’re a trustworthy, relationship-oriented leader ready to motivate your team and consistently deliver excellence.
We’re looking forward to receiving your application.
RESPONSIBILITIES:
Train, cross-train, and retrain all front office personnel; participate in their selection and scheduling.
Supervise front office staff workload, evaluate performance, and conduct regular meetings.
Maintain accurate room status information, master key control, and effective communication with all departments.
Respond to feedback and complaints from guests efficiently and courteously. Always available to help guests in an emergency.
Uphold the hotel's commitment to hospitality, including uniform standards for all front office employees.
Assist the Hotel Manager with daily operations, audits, and maintenance monitoring, including status reports and capital projects.
QUALIFICATIONS:
Minimum 3-4 years of experience as a Front Desk Manager or Supervisor
Proven success in creating unique, memorable, and personal experiences for all guests
Proven track record of success in Guest Satisfaction Scores.
Experience working in an independent hotel is preferred
Excellent communication skills
English, Spanish, Portuguese (optional)
COMPENSATION & BENEFITS:
Annual Salary: $52,000 - $55,000 based on experience and achievement
Bonus: Up to 15%, based on guest satisfaction and departmental expenses
Benefits:
Build a standout hospitality brand in one of the world's most popular tourist destinations.
Room for professional growth and development
Family-friendly work environment
Schedule: The flexibility to be available 24/7 to respond to guest or employee emergencies and cover shifts as needed.
Roles and responsibilities:
1. Training, cross training, and retrains all front office personnel.
2. Participates in the selection of front office personnel.
3. Schedules the front office staff.
4. Supervises workload during shifts.
5. Evaluates the job performance of each front office employee.
6. Maintains working relationships and communicates with all departments.
7. Maintains master key control.
8. Verifies that accurate room status information is maintained and properly communicated.
9. Resolves guest problems quickly, efficiently, and courteously.
10. Relays information to appropriate personnel.
11. Conducts regularly scheduled meetings of front office personnel.
12. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
13. Upholds the hotel's commitment to hospitality.
14. Prepare performance reports related to front office
15. Assist the hotel manager in his/her daily operation.
16. Monitor the Guest feedback on all sources.
17. Receive, resolve all guest complaints and service recovery process.
18. Assist the hotel manager in his/her daily operation.
19. Assists Hotel Manager in key property issues including capital projects, customer service , daily property inspections, and refurbishment.
20. Cover shifts in all departments as scheduled.
21. Assists to the Hotel Manager in monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Owner/ Corporate Management.
22. Assist to the Hotel Manager to perform sudden audits on rooms and other operating areas.
23. Must be available 24/7 in case to respond to any guest or employee emergencies.
24. Assist to the Hotel Manager to respond to audits to ensure continual improvement is achieved.
25. All Other duties as assigned by the Hotel Manager.
-Minimum 3/4 years as a Front Desk Manager/Supervisor
-Experience /success creating unique, memorable and personal experiences to all guests
-Proven track records of success in Guest Satisfaction Scores.
-Experience in an Independent Hotel
-Excellent communication skills
-English, Spanish, Portuguese (optional)