General Manager

Company Overview

At Dwell Luxury Rentals, Flagstaff's #1 vacation rental management company, we move fast, work hard, and have a genuinely good time doing it. We're the team behind a high-end experience that our clients notice and remember, and we take real pride in that.

We're an in-office team by design. It's how we build the trust, support, and momentum that make great work possible. You'll be surrounded by people who show up for each other, celebrate the wins, and jump in when things get busy.

We back that up with perks that matter and an environment where you're genuinely valued, not just for showing up, but for the work you do and the person you are. If you want a role where hard work is recognized, teamwork matters, and you can be proud of what you build, you'll feel right at home at Dwell.

Position Summary

Dwell Luxury Rentals is looking for an experienced General Manager to lead the day-to-day business and help drive the continued growth of our portfolio of 35+ luxury vacation rental properties and our affiliated cleaning company.

This is an in-person position based in Flagstaff, AZ. Candidates currently located outside of the Flagstaff area must be willing to relocate for the role.

Reporting directly to the Owners, you'll serve as their trusted operating partner with responsibility for the overall performance of the business. This is a true leadership role with full P&L accountability and broad decision-making authority across operations, financial performance, revenue strategy, team leadership, homeowner relationships, guest experience, vendors, systems, and growth.

You'll lead the team, set priorities, solve problems before they escalate, and build the systems and accountability needed for the business to operate effectively as it grows.

We're looking for a confident, self-directed leader who understands how to run a business, develop a strong team, and take ownership of results.

What You'll Do

• Own the overall financial and operational performance of Dwell Luxury Rentals, including P&L accountability, budgets, expenses, margins, and profitability

• Lead, coach, and develop the team across operations, maintenance, field services, and virtual support

• Establish clear roles, performance expectations, SOPs, and accountability across the organization

• Oversee daily property operations, including turnovers, maintenance, vendor coordination, quality standards, and operational escalations

• Set and manage portfolio revenue strategy using Beyond Pricing and market performance data

• Serve as the primary point of contact for homeowners, building strong relationships through proactive and transparent communication

• Oversee the guest experience and ensure Dwell's service and brand standards are consistently maintained

• Manage vendor relationships, performance, costs, and quality across cleaning, maintenance, landscaping, and specialty services

• Lead the onboarding of new properties and continuously improve processes to support portfolio growth

• Oversee systems and technology, including Guesty, Breezeway, Ramp, Asana/Notion, and other operational tools

• Run clean operations as a profitable business unit, overseeing staffing, scheduling, quality standards, operational performance, and growth opportunities

• Identify opportunities to improve efficiency, profitability, service quality, and scalability across both businesses

• Provide the Owners with a clear weekly update covering financial performance, operations, team and vendor performance, risks, priorities, and progress toward company goals

Required Qualifications

• 3+ years of experience in a senior operations, General Manager, or business leadership role is required

• Experience in short-term rentals, property management, hospitality, or a closely related service-based business is required

• Demonstrated P&L ownership with direct accountability for revenue, expenses, margins, and overall business performance

• Proven experience leading and developing teams, including managers or cross-functional staff

• Strong vendor management and negotiation experience

• Experience creating and implementing processes, SOPs, and performance standards

• Strong business judgment with the ability to make decisions independently and take ownership of outcomes

• Excellent written and verbal communication skills, including the ability to provide clear executive-level reporting

• Comfortable learning and working within technology-driven operations

• Must be willing to work in person in Flagstaff, AZ and relocate if currently located outside of the area

Preferred Qualifications:

• Experience with Guesty, Pricelabs, Breezeway, Ramp, or comparable platforms

Compensation, Benefits & More

Compensation: $90,000 - 105,000 annual base salary based on experience

Bonus: Additional Performance-based bonus opportunity; total comp expected to be in the 105,000 to 120,000 range

Benefits Include: 

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Retirement benefits or accounts

• Relocation Assistance, if applicable

Schedule: Full-time

Location: Flagstaff, AZ. This is an in-person position. Candidates currently located outside of the Flagstaff area must be willing to relocate for the role.