Book N Gather is building a next-generation hospitality platform that combines vacation rental management with the acquisition and operation of boutique hotels.
Our vision is to create a scalable hospitality brand built on strong systems, exceptional guest experiences, and trusted owner partnerships. As we expand our portfolio across vacation homes and boutique hospitality assets, we are building the operational infrastructure needed to scale.
This is an exciting stage of growth where the right operational leader can have a direct impact on the company's future.
Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution.
This role owns the company's operational engine. The General Manager ensures the business runs with structure, accountability, and clarity as we scale our vacation rental portfolio and boutique hospitality assets.
You will oversee operations across the entire hospitality platform, including:
Guest Experience
Owner Relations
Housekeeping and Property Care
Maintenance and Vendor Management
Revenue Coordination and Listing Performance
Administrative and Financial Operations
This role is ideal for a highly organized operational leader who thrives on building systems, developing teams, and driving consistent performance across a growing hospitality business.
Oversee day-to-day operations across vacation rental homes and boutique hospitality properties
Translate company goals into clear operational priorities
Lead leadership meetings and ensure accountability across departments
Build and maintain operating procedures for guest communication, property readiness, maintenance workflows, and owner reporting
Ensure operational readiness and service standards are consistently met across all properties
Lead and develop operational roles, including Operations Manager, Owner Relations, Guest Experience team members, and virtual assistants
Recruit and onboard team members as the company scales
Implement structured onboarding and training systems
Conduct performance reviews and maintain strong accountability standards
Foster a culture of ownership, clarity, and operational excellence
Partner with ownership on operational budgets and forecasting
Monitor key performance metrics including:
Cleaning cost per property
Maintenance cost per property
Guest review scores
Response times
Owner retention
Operational margins
Identify operational inefficiencies and implement improvements that increase profitability and service quality
Manage the operational technology stack, including:
OwnerRez and property management systems
Channel managers
Dynamic pricing tools
Operational reporting dashboards
Audit workflows regularly and remove operational bottlenecks
Implement scalable systems that support continued portfolio growth
Owner and Guest Experience
Maintain strong owner relationships through clear communication and reliable reporting
Ensure guest communication response times remain under twenty minutes
Oversee guest review monitoring and service recovery when needed
Maintain strong quality assurance standards across all properties
Success in this role will be measured by key operational outcomes:
Owner Satisfaction and Retention
Owners feel confident, informed, and proud to partner with Book N Gather.
Exceptional Guest Experience
Guests receive consistently clean homes, responsive communication, and five-star hospitality.
Operational Efficiency
Cleaning, maintenance, and vendor costs remain controlled while service standards continue to improve.
Team Stability
Team members understand expectations and perform with clear accountability.
Scalable Systems
Operational systems support growth from dozens of properties to hundreds without operational chaos.
3+ years of leadership experience in hospitality, property management, or service-based operations
Experience managing or scaling multi-property hospitality portfolios strongly preferred
Experience operating beyond 50 properties preferred
Strong financial literacy and comfort reviewing P&L statements
Experience working within EOS or similar operating frameworks preferred
Proven ability to lead managers and build operational teams
Excellent communication and leadership skills
Ability to thrive in a fast-growing company environment
Base Salary: $120,000 – $135,000
Performance bonus tied to:
Owner retention
Guest satisfaction scores
Operational margins
Team performance
Additional benefits include:
Paid time off
Health benefits
Long-term leadership opportunity as the company grows
This is a full-time leadership role. Weekend availability may be required during peak occupancy periods.
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