Mike Z Rentals is a trusted vacation rental management company serving Naples, Florida, and the surrounding areas. We specialize in high-quality vacation, seasonal, and annual rental properties, combining deep local market expertise with a commitment to exceptional service. Our team is dedicated to delivering outstanding guest experiences, maximizing homeowner satisfaction, and maintaining operational excellence at every stage of the rental process. Through personalized service, attention to detail, and strong community connections, we create memorable stays for guests while helping property owners achieve long-term success.
The Front Desk Attendant serves as the first point of contact for guests, owners, and vendors at the hospitality desk. This position plays a vital role in creating a welcoming environment and delivering exceptional service throughout the guest experience. This role requires one to be professional, personable, and highly organized, with the ability to manage multiple responsibilities in a fast-paced environment.
Greet guests, owners, and vendors with a warm and friendly demeanor
Answer and direct phone calls, emails, and in-person inquiries promptly and professionally
Check guests in and out
Provide area and property information, directions, and assistance with guest needs
Maintain front desk cleanliness, organization, and inventory of office supplies
Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences
Accept and log packages, keys, and lost & found items
Handle guest concerns, complaints, or issues with urgency and professionalism
Assist with administrative tasks, including filing, data entry, and document preparation
Support property management staff with various operational duties as needed
Receive and communicate tee times to the golf clubhouse
Required
High school diploma or equivalent required
Previous front desk, hospitality, or customer service experience preferred
Proficient in Microsoft Office and comfortable learning property management software
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and remain calm under pressure
Detail-oriented with strong organizational skills
Professional appearance and demeanor
Preferred
Experience with vacation customer service.
Bilingual (Spanish/English) is a plus
Hourly Range: $16 - 20 based on previous experience
Paid time off such as PTO, sick days, and vacation days
Retirement benefits or accounts
Location: In office, Lely FL
Greet guests, owners, and vendors with a warm and friendly demeanor
Answer and direct phone calls, emails, and in-person inquiries promptly and professionally
Check guests in and out
Provide area and property information, directions, and assistance with guest needs
Maintain front desk cleanliness, organization, and inventory of office supplies
Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences
Accept and log packages, keys, and lost & found items
Handle guest concerns, complaints, or issues with urgency and professionalism
Assist with administrative tasks, including filing, data entry, and document preparation
Support property management staff with various operational duties as needed
Receive and communicate tee times to the golf clubhouse
High school diploma or equivalent required
Previous front desk, hospitality, or customer service experience preferred
Proficient in Microsoft Office and comfortable learning property management software
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and remain calm under pressure
Detail-oriented with strong organizational skills
Professional appearance and demeanor
Experience with vacation customer service.
Bilingual (Spanish/English) is a plus