Our organization operates a premier lakeside property in Central Florida, distinguished by its blend of modern comfort and scenic surroundings. The hotel offers thoughtfully designed accommodations, family‑friendly amenities, and a commitment to delivering exceptional guest experiences. With a focus on operational excellence, personalized service, and continuous innovation, the property has become a trusted destination for both leisure and group travelers.
The Night Front Desk Associate plays a key role in ensuring smooth overnight operations and guest satisfaction. This position is responsible for welcoming and assisting guests during late hours, managing check‑ins and check‑outs, handling reservations and inquiries, and maintaining accurate records. The role also includes monitoring property security, coordinating with housekeeping and maintenance as needed, and preparing daily reports for management. Success in this position requires professionalism, attention to detail, and the ability to provide courteous service in a calm and efficient manner throughout the night.
Welcome and assist guests during late hours, managing check‑ins and check‑outs
Handle reservations and inquiries
Maintain accurate records
Monitor property security
Coordinate with housekeeping and maintenance as needed
Prepare daily reports for management
Previous experience in front desk, guest services, or customer service roles.
High school diploma or equivalent; hospitality or customer service training preferred.
Strong communication skills (verbal and written); bilingual abilities are an advantage.
Proficiency with hotel management systems and basic computer applications.
Ability to work independently and remain attentive during overnight hours.
Excellent problem‑solving skills and a calm, professional demeanor under pressure.
Strong organizational skills with attention to detail and accuracy.
Flexibility to work weekends, holidays, and overnight schedules.
Eligibility for performance‑based incentives tied to guest satisfaction and operational accuracy.
Complimentary and discounted hotel stays at the property and across other hotels within the group
Food and beverage discounts at on-site outlets and select partner restaurants
Discounts on local attractions, shows, and entertainment
Night shift differential pay for overnight schedules
Opportunities for cross-training across departments to support career growth
Access to ongoing hospitality training, certification programs, and professional development
Recognition programs that reward outstanding service and reliability
Additional employee discounts on accommodations and partner services
Schedule: 11:00pm - 7:00am, overnight shift
Location: On-site, Kissimmee, FL
The Night Front Desk Associate plays a key role in ensuring smooth overnight operations and guest satisfaction. This position is responsible for welcoming and assisting guests during late hours, managing check‑ins and check‑outs, handling reservations and inquiries, and maintaining accurate records. The role also includes monitoring property security, coordinating with housekeeping and maintenance as needed, and preparing daily reports for management. Success in this position requires professionalism, attention to detail, and the ability to provide courteous service in a calm and efficient manner throughout the night.
Here’s a strong and concise Required Qualifications section tailored for the Hotel Front Desk Night Shift role:
High school diploma or equivalent; hospitality or customer service training preferred.
Previous experience in front desk, guest services, or customer service roles.
Strong communication skills (verbal and written); bilingual abilities are an advantage.
Proficiency with hotel management systems and basic computer applications.
Ability to work independently and remain attentive during overnight hours.
Excellent problem‑solving skills and a calm, professional demeanor under pressure.
Strong organizational skills with attention to detail and accuracy.
Flexibility to work weekends, holidays, and overnight schedules.
Would you like me to also add a “Preferred Qualifications” section (e.g., prior hospitality brand experience, knowledge of Opera or similar PMS systems) to make the posting more competitive and aligned with industry standards?