Director of Property Care

Company Overview

Southern Comfort Cabin Rentals manages a significant portfolio of vacation rental properties throughout Blue Ridge, Georgia, and the North Georgia area. We are focused on elevated service, thoughtful growth, clear accountability, and creating confidence for our guests, owners, and employees.

Our service philosophy is Heart for Hospitality:

• Listen

• Acknowledge

• Clarify

• Connect

For us, hospitality means understanding what someone needs, taking ownership, communicating clearly, and looking for the one additional thing that could make the experience better.

At Southern Comfort Cabin Rentals, we believe our people are the heart of everything we do. Whether you are passionate about hospitality, operations, or creative strategy, we offer exciting career opportunities across multiple departments, including Reservations, Marketing, Operations, Housekeeping, Maintenance, and Business Development. As we continue to grow, we are looking for dedicated individuals ready to contribute to a team committed to excellence, guest satisfaction, and making a lasting impact in the vacation rental industry.

Position Summary

Southern Comfort Cabin Rentals is seeking an experienced Director of Property Care to lead our property care operations in Blue Ridge, Georgia. This hands-on leadership role oversees housekeeping, maintenance, and quality assurance to ensure every vacation rental property is clean, functional, safe, properly supplied, and guest-ready.

The Director of Property Care will build a unified team, establish reliable systems, and create clear accountability across multiple workstreams. This position is responsible for developing capable leaders, assigning ownership, monitoring performance, removing operational obstacles, and addressing recurring issues at their source.

The ideal candidate is a decisive, organized leader who can strengthen people and processes while protecting the guest experience, owner assets, employee experience, financial performance, and long-term value of the company. This position reports to the General Manager.

What You’ll Do

• Build and lead a unified Property Care team across housekeeping, maintenance, and quality assurance.

• Establish clear roles, performance expectations, and accountability throughout the department.

• Develop team leaders and ensure responsibilities are assigned and completed consistently.

• Create and maintain reliable systems for property readiness, preventive maintenance, inspections, and quality control.

• Ensure properties consistently meet company standards for cleanliness, safety, functionality, supplies, and overall guest readiness.

• Monitor daily operations, identify recurring issues, and implement sustainable solutions.

• Protect guest confidence and owner trust through timely communication, strong documentation, and consistent follow-through.

• Manage departmental labor within approved budgets.

• Monitor employee and vendor capacity, utilization, quality, and performance.

• Reduce preventable waste, repeat service issues, and unnecessary operating costs.

• Maintain complete labor, material, photographic, and vendor documentation.

• Support accurate and timely owner and departmental billing.

• Establish appropriate vendor pricing, service expectations, and performance standards.

• Ensure appropriate weekend, holiday, and after-hours operational coverage.

• Participate in operational response outside standard business hours when necessary.

Required Qualifications

• Demonstrated experience leading operational teams.

• Leadership experience in vacation rentals, hospitality, property management, facilities, housekeeping, maintenance, construction, or field services.

• Experience managing multiple workstreams, locations, or field-service functions.

• Proven ability to develop employees and hold team leaders accountable.

• Strong organizational, decision-making, and problem-solving skills.

• Experience managing vendors or contractors.

• Ability to interpret operational and financial information.

• Strong written and verbal communication skills.

• Ability to manage changing priorities in a hospitality environment.

• Proficiency with communication, ticketing, scheduling, and reporting systems.

• Valid driver’s license and ability to meet Southern Comfort Cabin Rentals’ driving requirements.

• Ability to participate in operational response outside standard business hours when necessary.

Preferred Qualifications

• Experience managing both employees and outside service providers.

• Experience developing standard operating procedures, scorecards, budgets, and preventive maintenance programs.

• Familiarity with vacation rental technology and guest-service operations.

Compensation, Benefits & More

Compensation: $65,000 to $75,000 annually

Bonus: All Employee Compensation Program, similar to profit sharing

Benefits:

• Paid time off, including PTO, sick days, and vacation days

• Life insurance

• Dental insurance

• Vision insurance

• Retirement benefits or accounts

• Long-term disability insurance

• Short-term disability insurance

• Tuition reimbursement

• Employee recognition programs

• Relocation assistance

• Commuting or travel assistance

• Telecommuting options when appropriate

• Workplace perks, including recreational activities, food and coffee, and flexible scheduling

Schedule: Generally Monday through Friday, 8:00 a.m. to 5:30 p.m. This operational leadership position requires a local presence and responsibility for ensuring appropriate weekend, holiday, and after-hours coverage.

Job Type: Full-time

Location: Blue Ridge, Georgia; local, on-site leadership required