Location: San Antonio, TX (In-person training required; remote work permitted after ramp)
Department: Client Relations | Reports to: CEO & Operations Manager
About Tess House Law
Tess House Law is one of Texas’s fastest-growing family law firms, with expanding markets in major cities across the state and a strong operational base in San Antonio.
We are a performance-driven, mission-focused firm that believes in competence, accountability, and results. Our brand promise is simple: We Make Justice Move. Every call here matters — because every conversation changes a life.
We’re hiring a Client Enrollment Specialist who can turn empathy into action, urgency into enrollment, and conversations into results.
What You’ll Do
Conduct phone and video consultations with potential clients who have inquired about legal representation.
Confidently explain the firm’s process, services, and value proposition.
Ethically enroll clients by guiding them to take timely action and retain our firm.
Handle high-volume follow-up calls with professionalism, consistency, and drive.
Manage your sales funnel — follow-up, track metrics, and close deals.
Collaborate with a high-performance team that values independent thinking and measurable results.
Who You Are
A telemarketer or inside sales professional with proven success in high-volume or high-ticket closing environments.
Ambitious, confident, and self-motivated — you don’t need to be managed to perform.
A persuasive communicator who connects naturally and knows how to read tone, energy, and intent.
Driven by targets and energized by seeing your name at the top of the leaderboard.
Always ethical — integrity and honesty are part of your pitch.
Tech-savvy, organized, and comfortable with CRM systems and structured workflows.
Must pass a background check prior to hire.
Compensation
Commission Accelerator Model (Transition to 100% Commission)
Base: $2,000/month for the first 3 months (ramp period).
Commission:
5% per retained client during ramp.
15–20% per retained client after ramp (paid on collected retainers).
Earning Potential:
15% of $7,500 = $1,125
20% of $15,000 = $3,000
Top performers can exceed $100,000+ annually.
Commission paid monthly after funds clear; refund/clawback terms apply.
Why Tess House Law
Work with a team of highly competent, goal-oriented professionals who perform at the top of their game.
Enjoy autonomy and flexibility — you’ll be trusted to manage your schedule and produce results.
Participate in in-person training and ongoing sales development workshops.
Be part of a firm that’s scaling statewide, creating real opportunities for advancement.
Celebrate wins, track metrics, and grow with a company that rewards effort and execution.
If This Sounds Like You…
You thrive in competitive, fast-paced environments.
You believe in doing things ethically — but with intensity.
You want to join a growing firm where high performance is recognized and rewarded.
Then stop scrolling.
Apply now — and help us make justice move across Texas.
Prior intake, customer service, or client-facing experience (law firm or professional office setting preferred).
Strong communication skills—both verbal and written.
Detail-oriented with excellent organizational skills.
Ability to handle sensitive client information with discretion and professionalism.
Tech-savvy and comfortable learning case management software.
Bilingual (English/Spanish) is a plus.
An Intake Specialist’s daily routine balances client-facing communication with administrative coordination:
Check voicemail, email, and case management system for new inquiries.
Return calls and emails promptly to ensure no client feels overlooked.
Coordinate with attorneys and paralegals on urgent intake matters.
Answer incoming calls and greet walk-in inquiries with professionalism and empathy.
Gather essential client information (contact details, case background, urgency).
Conduct initial screenings to determine if the case aligns with THL’s practice areas (family law, CPS, civil rights).
Clearly explain the consultation process, fees, and next steps.
Enter detailed notes into the firm’s case management system.
Schedule client consultations and coordinate calendars with attorneys.
Collect and organize intake documents (IDs, court papers, financial statements, etc.).
Prepare intake files for attorney review prior to consultations.
Work closely with Jess (Director of Client Services) to ensure client expectations are managed.
Communicate with Operations Manager for any workflow or process improvements.
Support paralegals and attorneys by providing accurate, organized client information.
Follow up with clients who need reminders about upcoming consultations or missing documents.
Summarize the day’s intakes and provide updates to leadership on trends, volume, or urgent cases.
Ensure all notes are logged so no client communication is lost overnight.
Professional Communication Skills
Clear, courteous, and empathetic communication (verbal and written) with clients, attorneys, and staff.
Ability to handle sensitive and emotional client interactions with professionalism.
Client Service Experience
Minimum of 1–2 years in a client-facing role (legal intake, customer service, medical office, or similar high-touch environment).
Proven ability to build trust and manage client expectations.
Technical Proficiency
Comfortable using Microsoft Office Suite (Word, Excel, Outlook) and case management or CRM software.
Accurate typing and data entry skills with attention to detail.
Organizational & Time Management Skills
Demonstrated ability to manage a high volume of calls, emails, and scheduling without losing accuracy.
Strong prioritization skills in a fast-paced, deadline-driven environment.
Confidentiality & Professionalism
Commitment to maintaining strict client confidentiality and compliance with firm policies.
Professional demeanor, punctuality, and reliability are required.
Education
Minimum High School Diploma or GED required; some college or paralegal coursework preferred