Big Easy Management is a locally rooted hospitality management company leading the short-term rental and boutique hotel sector across New Orleans. Our portfolio spans high-performing STRs (residential style), boutique hotels, multifamily properties and luxury properties, we’re growing fast but intentionally.
We pride ourselves on elevating the hospitality experience through local expertise, strong relationships, and operational excellence. We take care of our guests and owners with the same commitment to service that has defined New Orleans for generations. We boast a 4.93 average guest review score, so we take service more seriously than most, our realistic goal is 4.95.
As we prepare for expansion beyond New Orleans and strengthen the systems that fuel our growth, we’re hiring a Chief Operating Officer (COO) to join our team. This is a hands-on leadership role for someone who thrives in complex, fast-moving environments and knows how to drive performance through people, process, and purpose.
Big Easy Management is seeking a strategic, execution-focused Chief Operations Officer to lead company-wide operations across short-term rentals, boutique hotels, and multi-unit buildings. This role partners closely with the CEO to turn company vision into scalable systems, strong teams, and consistent performance.
The COO will oversee daily operations, develop leadership across all departments, strengthen accountability, and drive efficiency through structured processes. This role requires a builder who can design operational frameworks, lead managers, optimize workflows, and ensure profitable, high-quality service across the portfolio.
You should be energized by structure, operational clarity, measurable outcomes, and strategic problem-solving. Experience leveraging technology and modern tools to streamline communication, improve productivity, and elevate the guest and owner experience is strongly preferred.
Lead day-to-day operations across STRs, boutique hotels, and multi-unit buildings, ensuring consistency, quality, and efficiency.
Partner with the CEO to execute company vision, set priorities, and translate goals into measurable operational outcomes.
Manage and develop department heads across Operations, Product/Onboarding, Communications, Finance, and Sales/Marketing.
Build high-performing teams through delegation, coaching, accountability, and structured management systems.
Oversee operational P&L performance, forecasting, budgeting, and cost control initiatives.
Implement scalable systems, workflows, and reporting tools that support growth and improve decision-making.
Strengthen cross-department alignment, removing bottlenecks and establishing clear communication rhythms.
Identify and implement technology and AI tools that improve efficiency, communication, and guest/owner satisfaction.
Use data, KPIs, and performance insights to optimize processes and drive continuous improvement.
Ensure compliance with city ordinances, safety requirements, and operational policies across all properties.
Support new property acquisition efforts and ensure operational readiness for onboarding new assets.
10+ years of leadership experience in hospitality, hotel management, or short-term rental operations or related industry.
Proven success in scaling operations and managing multi-department teams.
Strong understanding of P&L management, pricing strategy, and operational budgeting.
Familiarity with hospitality technology and property management systems (Hostaway, Breezeway, Cloudbeds, Guesty, Wheelhouse, Pricelabs, etc.).
Excellent communication, decision-making, and organizational skills.
Strong alignment with BEM's values: integrity, ownership, creative problem-solving, and hospitality-first service.
Salary: $110,000 to $135,000 annually
Bonus: Performance-based incentives
Benefits Include:
Paid time off (PTO, sick days, vacation)
Health, dental, and vision insurance
Flexible work schedules
Workplace perks such as recreation activities, food, and coffee
Location: New Orleans, LA
Job Type: Full-Time
Schedule: Hybrid
Please attach your resume and include a brief note describing a time you built an efficient team and how you approached it. After applying, you’ll receive a short Predictive Index assessment to complete (takes 5-7 minutes). Keep an eye out for the email confirmation with instructions.
Execute the company vision through structured, repeatable systems that scale.
Oversee operations across STRs, boutique hotels, and multi-unit buildings, ensuring consistency, efficiency, and high standards of care.
Partner with the CEO on short- and long-term planning to meet revenue, profitability, and growth goals.
Translate company objectives into measurable departmental outcomes.
Lead, coach, and empower department heads across all departments.
Build leaders who manage through delegation, developing teams capable of executing independently with accountability and follow-through.
Strengthen company culture rooted in transparency, problem-solving, and hospitality-first service.
Recruit, train, and retain top talent to support continued growth.
Own end-to-end operational P&L management and performance metrics.
Partner with Finance on forecasting, budgeting, and cost control.
Identify and implement initiatives that improve profitability and reduce inefficiencies.
Build dashboards and reporting tools to drive data-informed decisions across departments.
Collaborate with the CEO and marketing team to drive new property acquisition, owner partnerships, and brand visibility.
Oversee alignment between operations and marketing to ensure listings, brand communication, and pricing strategies reflect company standards.
Support creative campaigns and revenue initiatives that attract quality owners and elevate occupancy and ADR across the portfolio.
Foster a culture of innovation that values experimentation and efficiency.
Identify and implement technology and AI tools that streamline communication, automate processes, and enhance guest and owner experiences.
Use data, feedback, and performance insights to continuously improve systems and outcomes.
Align executive and departmental priorities around company-wide goals.
Oversee coordination between Operations, Communications, Product, Finance, and Sales/Marketing to eliminate bottlenecks.
Maintain clear communication rhythms and reporting standards across the organization.
Drive continuous improvement through clear KPIs, accountability, and follow-up.
Ensure all properties operate within compliance of city ordinances, safety requirements, and permits.
Maintain policies and procedures that protect guests, owners, and the business.
A builder who thrives on creating order and efficiency in complex environments.
A leader who develops other leaders through delegation, coaching, and accountability.
A hospitality-minded operator who believes excellence and empathy can coexist.
Calm under pressure, decisive when needed, and clear in communication.
Curious and forward-thinking, interested in how technology and AI can improve performance without compromising quality.
Equally comfortable in financial reviews, strategy meetings, and property walk-throughs.
10+ years of leadership experience in hospitality, hotel management, or short-term rental operations or related industry.
Proven success in scaling operations and managing multi-department teams.
Strong understanding of P&L management, pricing strategy, and operational budgeting.
Familiarity with hospitality technology and property management systems (Hostaway, Breezeway, Cloudbeds, Guesty, Wheelhouse, Pricelabs, etc.).
Excellent communication, decision-making, and organizational skills.
Strong alignment with BEM’s values: integrity, ownership, creative problem-solving, and hospitality-first service.