Hotel Arya is a premier hospitality property located in Miami, Florida, and part of the Miami Vacation Rentals (MVR) Group portfolio. As a leading boutique hotel, we specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism.
Hotel Arya combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to guest satisfaction, operational excellence, and exceptional hospitality.
The Bell Attendant at Hotel Arya is often the first and last impression every guest takes with them. We are seeking a warm, energetic, and service-oriented hospitality professional who takes pride in delivering seamless, five-star arrivals and departures.
This role plays a critical part in the guest experience by assisting with luggage, providing property and local area information, coordinating guest requests, and maintaining a welcoming lobby presence. The ideal candidate is personable, professional, and thrives in a guest-facing environment where attention to detail and responsiveness are essential.
Greet guests upon arrival with a warm and professional welcome
Assist guests with luggage handling, transport, and delivery to guest rooms
Escort guests to their rooms and provide an overview of hotel amenities and services
Coordinate luggage retrieval and transportation during guest departures
Provide recommendations for local dining, attractions, entertainment, and transportation
Assist with transportation arrangements including taxis, rideshares, and vehicle storage coordination
Communicate guest requests and special needs to appropriate hotel departments
Maintain a polished, professional appearance and visible presence in the lobby
Ensure entrance and lobby areas remain clean, organized, and welcoming
Proactively assist guests who may need directions, information, or support
Receive, log, and distribute packages, mail, and deliveries
Maintain accurate records of all received and delivered items
Work closely with front desk, housekeeping, and valet teams to ensure a seamless guest experience
Assist other front-of-house team members during busy periods and special events
Participate in team meetings and communicate guest feedback to supervisors
Previous experience in a hotel, resort, or hospitality environment preferred
Strong commitment to delivering exceptional guest service
Ability to stand, walk, bend, and lift luggage throughout the shift
Excellent verbal communication skills in English
Reliable, punctual, and professional in appearance and conduct
Ability to work flexible schedules, including weekends, evenings, and holidays
Familiarity with the Miami area, local attractions, and transportation options
Valid driver's license preferred
Spanish language fluency
Experience working in a luxury hotel or boutique hospitality setting
Prior concierge, bell services, valet, or guest services experience
Knowledge of local tourism, restaurants, and entertainment venues
Compensation
$13.00 per hour plus tips
On-Target Earnings (OTE): Approximately $27,040+ annually plus tips
Benefits
Health insurance available after 90 days of employment
120 hours of PTO accrued during the first year
Complimentary employee parking at Hotel Arya
Employee cafeteria lunch provided
Additional Perks
Performance-based incentives
Career growth opportunities within Hotel Arya and Miami Vacation Rentals
Collaborative and team-focused work environment
Schedule
Full-time
Flexible schedule including mornings, evenings, weekends, and holidays
Location
On-site in Miami, Florida (33131)
Guest Arrivals and Departures
- Greet all guests upon arrival with a warm, professional welcome
- Assist guests with luggage handling, transport, and delivery to rooms
- Escort guests to their rooms and provide a brief orientation of the property and amenities
- Coordinate prompt luggage retrieval and transport during check-out
Concierge Support
- Provide accurate, enthusiastic recommendations for local dining, attractions, and transportation
- Assist guests with transportation requests including taxis, rideshare, and vehicle storage
- Communicate special requests or guest needs to the Front Office or relevant departments
Lobby Presence and Appearance
- Maintain a professional, polished appearance and a visible, attentive presence in the lobby at all times
- Monitor the entrance area and ensure it remains clean, organized, and welcoming
- Proactively approach guests who appear to need assistance
Package and Mail Handling
- Receive, log, and deliver packages, mail, and special deliveries to guests and team members
- Maintain accurate records of all items received and distributed
Team Coordination
- Communicate clearly with front desk, housekeeping, and valet teams to ensure smooth guest flow
- Support other front-of-house team members during peak periods and special events
- Participate in pre-shift briefings and report relevant guest feedback to supervisors
- Previous experience in a hotel, resort, or luxury hospitality environment preferred
- Warm, outgoing personality with a genuine passion for guest service
- Ability to stand, walk, and lift luggage for extended periods
- Strong communication skills in English; Spanish fluency is a significant plus
- Reliable, punctual, and professional in appearance and conduct
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
- Valid driver's license preferred for properties requiring valet coordination
- Familiarity with the Miami area, local attractions, and transportation options
Core Competencies
- Trust: You follow through on every commitment to guests and teammates. If you say you will bring the bags up, you bring the bags up. Guests and colleagues count on your word.
- Excellence: You take pride in every detail, from how you greet a guest to how you handle their luggage. You do not settle for good enough when exceptional is possible.
- Service: You anticipate what guests need before they ask. You move with urgency and warmth, making every arrival and departure feel effortless and personal.
- Teamwork: You are an active, dependable part of the front-of-house team. You communicate clearly, step up during busy periods, and support your colleagues without being asked.
- Resourcefulness: You find solutions quickly and calmly. When a guest has a special request or an unexpected situation arises, you act with confidence and creativity to make it right.
Success Metrics
90-Day Expectations:
- Demonstrate full knowledge of Hotel Arya amenities, room types, and local area recommendations
- Achieve consistently positive guest feedback scores related to arrival and departure experience
- Complete all luggage handling and delivery tasks with zero errors or delays
- Build reliable working relationships with front desk, housekeeping, and valet teams
1-Year Expectations:
- Recognized by guests and leadership as a standout contributor to the guest experience
- Maintain a record of punctuality, professionalism, and zero guest complaints related to service delivery
- Serve as a resource and informal mentor for newly onboarded bell team members
- Contribute ideas and feedback that improve arrival and departure workflows at Hotel Arya
COMPENSATION, BENEFITS & MORE
Competitive base salary + performance incentives
On-Target Earnings (OTE): $27,040 plus tips per year
Clear path for career growth within Hotel Arya and Miami Vacation Rentals
Collaborative, high-ownership culture in an environment where your results matter
Plus 120 hrs PTO cumulative starting the first year
Health insurance with copay after 90 days employment
Complimentary parking in the Arya
Lunch at the employment cafeteria