Assistant Executive Housekeeper

COMPANY OVERVIEW

Hawaii Care and Cleaning, the cleaning partner of Kauai Exclusive Management brings decades of proven excellence in maintaining the highest standards for luxury vacation rental properties and hotels throughout the Hawaiian Islands. Our long-standing reputation has been built on consistently delivering exceptional cleanliness and service to the finest properties across Hawaii, from intimate luxury homes to prestigious resort accommodations.

On Kauai, we specialize in caring for premium vacation rentals in the island's most desirable locations - from the lush, tropical settings of Hanalei and Princeville on the North Shore to the East Shore's premier resorts and vacation homes. Our extensive experience across the Hawaiian Islands has refined our approach to hospitality cleaning, allowing us to understand the unique needs of luxury vacation properties and the discerning guests who stay in them.

Our reputation for excellence stems from our unwavering commitment to quality, our deep understanding of Hawaiian hospitality, and our dedication to treating each property as if it were our own. This legacy of trust and superior service continues to be the foundation of our success throughout Hawaii.

POSITION SUMMARY

Hawaii Care and Cleaning is seeking a dedicated Assistant Executive Housekeeper to join our team in beautiful Lihue, Hawaii. This pivotal role combines strategic leadership with hands-on operational management, ensuring our luxury vacation properties consistently exceed guest expectations. You'll serve as the essential link between our housekeeping teams, maintenance staff, and leadership, orchestrating daily operations across the stunning East and North Shores of Kauai.

In this position, you'll be responsible for the seamless coordination of all housekeeping and maintenance activities, from building comprehensive cleaning schedules to ensuring every property turnover meets our exacting standards. Your day will involve managing team schedules, coordinating with Team Leads, monitoring real-time communications for urgent requests, and maintaining our supply inventory. You'll work closely with the Executive Director of Housekeeping to uphold quality standards while supporting property managers and owners in delivering exceptional guest experiences.

The ideal candidate thrives in a structured environment where attention to detail and reliability are paramount. You'll need strong organizational skills to manage multiple properties and teams simultaneously, excellent communication abilities to coordinate between various stakeholders, and a steadfast commitment to maintaining the high standards that define Kauai Exclusive. This role offers the opportunity to build and lead a team while contributing to memorable vacation experiences in one of the world's most beautiful destinations.

RESPONSIBILITIES

Daily Activities May Include:

• Managing team member schedules and time-off requests

• Reviewing upcoming guest arrivals and departures in scheduling software

• Building and communicating cleaning schedules

• Assigning cleaning staff to properties

• Coordinating with Team Leads to ensure timely staff arrival

• Reviewing and assigning maintenance work orders

• Monitoring real-time communications for urgent requests

• Ordering and managing supplies

• Meeting with Executive Director of Housekeeping

Primary Duties:

• Report to the Executive Director of Housekeeping

• Lead housekeeping and maintenance functions for East and North Shores

• Manage team member schedules and hours

• Create and distribute cleaning schedules to the broader team

• Develop maintenance schedules in coordination with Executive Director

• Ensure accurate property turnover times

• Act as daily coordinator between housekeeping teams and maintenance staff

• Work closely with Executive Director to assess and maintain quality standards

• Support property managers and owners

Team Leadership Responsibilities:

• Oversee all aspects of property turnovers

• Prepare daily supplies for each team member

• Ensure staff arrive on time to assigned properties

• Inspect cleaned properties and update tracking software

• Conduct post-departure property preparation and report any issues

• Manage laundry and supply inventory

• Coach team members on quality improvements

QUALIFICATIONS

• High School diploma or equivalent required

• 1+ years of hospitality or customer service experience

• Strong organizational and communication skills

• Ability to lead and motivate a team

COMPENSATION & BENEFITS

Annual Salary

$57,000 - $65,000

Benefits

• 1 Week Paid Vacation after 1 Year, 2 Weeks Paid Thereafter

• Single Payer Health insurance paid for by company

• Dental insurance

• Vision insurance

• Optional Supplemental Insurance

• 401K

• Opportunity to participate in Professional and Life Educational Seminars

• Employee recognition programs

Schedule

Full-time based on vacation calendar